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INSolutions Introduces Webcare 3.0
INSolutions announced the latest release of Webcare, its end-to-end wireless CRM product that aims to reinvent the way customers obtain service and how operators manage customer accounts. Webcare 3.0 provides inter-operability with other business systems and further enhances the ability to exchange information at any point during the workflow.

New Generation Of mySAP
SAP announced the next generation of the mySAP Business Intelligence (mySAP BI) solution. Enhancements to this solution aim to enable companies to achieve true business intelligence by providing the business ability to deploy the access, analysis and delivery of any information, structured and unstructured, to anyone throughout the enterprise and beyond.

Shoup Voting Solutions Chooses Pragmatech
Pragmatech Software announced that Shoup Voting Solutions, a developer of voting systems for the Election Equipment and Solutions market, has purchased its proposal automation products. Shoup will utilize the Pragmatech software to respond faster and with more consistent information to increasingly frequent and more complex RFP (request for proposal) requirements from county governments charged with conducting public sector elections. more »

CustomerSat Releases White Paper
CustomerSat announced the availability of a new white paper demonstrating the bottom-line benefits of scorecarding customers and sales prospects. Scorecarding is available in CustomerSat's eCEM (Enterprise Customer Experience Management) solution suite, which empowers organizations to use customer feedback in driving informed, customer-centric, actions. more »

J.D. Edwards Announces Demand Consensus Module
J.D. Edwards & Company announced the general availability of the Demand Consensus module, which aims tol provide new customers as well as existing Advanced Planning, OneWorld and WorldSoftware users with flexible, collaborative forecasting capabilities. This product is offered as part of the Advanced Planning 4.0 suite announced in December 2001 while also being available as a stand-alone offering.

SSPA Certified Support Manager Course Now Available
The Service and Support Professionals Association (SSPA), in conjunction with Service Strategies Corporation announced the release of the SSPA Certified Support Manager (CSM) course. The CSM course is the fourth in a series of five courses that comprise the SSPA Certification program. more »

Firepond Integrates With Aspect
Aspect Communications and Firepond announced the integration of the Aspect Contact Server and Firepond's eServicePerformer Answer and Contact Center. Firepond supports both live and automatic response via e-mail. Firepond's solution uses artificial intelligence and natural language processing to classify incoming e-mail and automatically compose customized responses.

Chordiant To Present At Symposium
Chordiant announced that it will present at Goldman Sachs' 16th Annual Technology Investment Symposium in LaQuinta, Calif., on Wednesday, Feb. 6, 2002. Chordiant chairman Sam Spadafora will make the 10:15 a.m. PST presentation, which can be accessed live via webcast. How to participate in the webcast: https://www.gs.com/ir/conf (Username: conference/conf3 Password: goldman3) more »

Witness Expands Latin American Presence
Witness Systems announced that Banco Inbursa, Digitel Corporation and Star Contact, leaders in the growing Latin American contact center market, have selected the company's applications to enhance customer service. Witness Systems is deploying its eQuality software in the contact centers of financial services provider Banco Inbursa in Mexico, mobile telephone service provider Digitel Corporation in Venezuela, and call center services outsourcer Star Contact in Panama.  more »

GoToMyPC 2.0 Wins Awards
Expertcity reports that its GoToMyPC remote-access service has won reviews and awards from many of the most influential business press, including Fortune, PC Magazine, CNET, ZDNet, eWeek, and Yahoo! Internet Life. more »

Somera Selects Pivotal
Pivotal announced that Somera has selected Pivotal's CRM software and advanced integration product, the Pivotal Integration Engine. Somera is using Pivotal to synchronize sales, marketing and services processes, and optimize intellectual capital by unifying corporate and customer information.

• Siebel To Provide To Aventis Pharma
  
• American Eagle Chooses Teradata
  
• InterVoice-Brite Increases Security Of OneVoice
  
• Comcast And Convergys Expand Agreement
  
• Shaw Supermarkets Installs NCR