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Aspect And SAP
Aspect Communications and SAP Portals announced that the companies are partnering to deliver customer and transaction data from the Aspect Contact Server to enterprise portal platforms through SAP Portals' iView technology. For customer-facing professionals, the addition of real-time information to other data facilitates decision-making and aims to improve the quality and speed of response.

HNC With Informatica
HNC Software announced an agreement to augment HNC's Opportunity Suite with Informatica PowerCenter. The integration with the data integration platform aims to enhance the suite's usability, performance and scalability, and allow HNC's Opportunity Suite customers to more quickly take action to optimize customer cross-sell offers, pricing, prospecting and retention.

Blue Martini And Metro Systems Partner
Blue Martini announced a partnership with Metro Systems, a total information technology (IT) solution provider. The partnership combines Metro Systems Corporation's IT services with the Blue Martini eCRM applications to provide solutions for companies in Thailand.

Chordiant And ICL To Bring CRM
Chordiant announced ICL will implement Chordiant CRM solutions for European-based Global 1000 companies. Under the terms of the agreement ICL will create a Chordiant CRM Solutions Practice based on the new Chordiant 5 solution and is expected to include a number of ICL consultants trained to implement Chordiant solutions. more »

Automated Resources Group Selects YellowBrick
YellowBrick Solutions announced that Automated Resources Group (ARGI) has licensed their Visitant Experience Manager software. Recognizing a growing customer need, ARGI chose YellowBrick as the best and fastest way to add campaign management capabilities to their hosted offerings of merge/purge, database management, and order fulfillment.

Pitney Bowes Standardizes On Witness
Witness Systems announced that Pitney Bowes has implemented eQuality as the cornerstone of its quality assurance (QA) program within the customer care services (CCS) division. Following the software's initial launch at its 300-agent contact center in Spokane, Wash., Pitney Bowes - reported a five percent increase in first-call resolution and improving service revenue trends due to more effective up-selling. more »

Fleet Selects MarketSoft
FleetBoston Financial has selected software from MarketSoft to bolster its cross-selling capabilities and coordinate sales among its many lines of business. With this initiative, Fleet aims to improve its customers' banking experience and to maximize relationship profitability by giving customers access to Fleet's community of experts from any location and through any bank representative.

ePartners Wins Award
ePartners and Conet USA were awarded the Beacon Award for Excellence in Partnering by IBM during the recent IBM Lotusphere Conference in Orlando. The Beacon Awards are presented to IBM Lotus Business Partners who have excelled in providing expertise and quality products, solutions and services to customers. more »

Pinehurst Resorts Selects Group 1
Group 1 Software announced that The Pinehurst Company has implemented Group 1's DM1 marketing automation solution. DM1 is a marketing automation solution that offers data hygiene and enhancement capabilities by integrating Group 1's data quality solutions.

Applix Reports Fourth Quarter
Applix reported fourth quarter and year-end results for the period ended December 31, 200. Revenues for the fourth quarter were $9.7 million, an increase of 9% over the previous quarter.

ChannelWave With Crystal Decisions
ChannelWave and Crystal Decisions announced an OEM agreement to integrate Crystal Enterprise as the standard information delivery system within ChannelWave's PRM solutions. With the addition of enterprise Web reporting and information delivery from Crystal Enterprise to its market-leading PRM solutions, ChannelWave extends its Web-based reporting capabilities and provides customers with a full range of decision support tools.

• Vignette V6
  
• ACUTA Spring Seminars
  
• NICE Earns Award
  
• HAHT Commerce Named Leader
  
• Astute Earns Award