Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get the Top Five White Papers for 2001 from our site.
Subscribe Now!

HNC Decision Manager
HNC Software announced the availability of HNC Decision Manager for Credit Cards, which was developed to help mid-sized companies in the financial services industry process credit card applications more efficiently and with less risk. Based on HNC Decision Manager technology used by several of the largest credit card users worldwide, Decision Manager for Credit Cards is specifically designed to assist credit card companies around the world benefit from the product's automated, high-speed decisioning capabilities.

BroadJump And Support.com
BroadJump and Support.com announced that SBC has selected the companies' new Broadband Resolution Suite to enhance customer service and support for its DSL subscribers. In addition, based on the 90 percent self-installation rate achieved by SBC in 2001 using BroadJump's Virtual Truck Installer, the service provider will continue deployment of that solution and begin deployment of BroadJump's Virtual Truck Qualifier. more »

Peregrine Standardizes On PlaceWare
PlaceWare announced it has been selected by Peregrine as its preferred provider of Web conferencing services. The company, which has more than 600 shared PlaceWare conferencing seats, uses the service for sales and marketing activities, including monthly Web seminars, sales training, customer briefings, as well as employee and internal team meetings.

Expertcity Hosts Webinar
Expertcity announced its plans to host a free, online Webinar for university IT professionals and reference librarians on Wednesday, February 6 at 2 P.M. ET. Professor Klaus Schauser, Expertcity's CTO and founder, will co-host the presentation, examining the value of providing desktop screen-sharing services to faculty, staff and students. more »

Peachtree Software Selects Witness
Witness Systems announced that Peachtree Software has selected eQuality to enhance its quality assurance program by capturing customer interactions to heighten customer satisfaction, improve agent training and development and further promote enterprise collaboration. more »

PeopleSoft Earns SCP Certification
PeopleSoft announced that its North American and European and European CRM Product Support centers have achieved certification under the Support Center Practices (SCP) program for the third consecutive year. SCP Certification is an internationally recognized standard developed by the Service & Support Professionals Association (SSPA) and a consortium of IT companies.  more »

Air Products Selects SAP
SAP America announced that Air Products and Chemicals has selected the mySAP.com platform as its computing backbone to integrate its global business practices. SAP will provide Air Products with core ERP functionality to help increase efficiencies with its human resources and financials as well as facilitate its leading e-business activities.

International Olympic Committee Selects JeevesOne
Jeeves Solutions announced that the International Olympic Committee (IOC), a non-governmental non-profit organization, has implemented JeevesOne, Jeeves Solutions' natural-language, self-service software. Coinciding with the launch of its enhanced Olympic portal, the IOC will use JeevesOne for the 2002 Winter Games and year round to provide answers to customers' questions.

ServiceWare Posts Strong Fourth Quarter
ServiceWare announced financial results for the quarter- and year-ended December 31, 2001. The Company had $4.3 million in revenues for the fourth quarter of 2001, compared to $2.1 million for the third quarter of 2001 and $4.4 million for the fourth quarter of 2000. more »

KANA Hits Profitability Targets
KANA announced a series of company successes in the year 2001, which resulted in KANA becoming an eCRM vendor with profitability. During the past year, KANA reached and exceeded its key corporate objectives by bringing to market iCARE, an external-facing eCRM suite, broadening its partner network, and building an organization that is both profitable and delivers value to its customers.

• Zamba Deploys CRM Solutions For Symbol
  
• eSupport Panel Discussion Sold Out
  
• Ophthalmic Pharmaceutical Leader Santen Selects StayinFront
  
• Acxiom $150 Million Convertible Subordinated Notes Offer
  
• netCustomer CEO To Moderate Panel
  
• Western Europe CRM Outsourcing Revenues To Grow