Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get the Top Five White Papers for 2001 from our site.
Subscribe Now!

Pegasystems To Acquire 1mind
Pegasystems signed a definitive agreement to acquire 1mind Corporation, a privately held company and recognized provider of CRM and e-business solutions for healthcare payer and insurance companies. Pegasystems believes that the acquisition will increase its penetration of the healthcare and insurance markets, strengthen its management and delivery teams and deepen its product offerings.

Pragmatech Introduces Development Toolkit
Pragmatech introduced the XML Integration SDK, a software development toolkit enabling companies to integrate data from external information resources into proposals created using Pragmatech's proposal automation application. With the XML Integration SDK, organizations using Pragmatech's Proposal Assembler software to create Blueprints and Forms known as SmartDocs, -- which generate completed, fully formatted, MS Word-based proposals -- can automatically integrate information from other data sources into those documents. more »

Salesnet Launches Reporting Capabilities
Salesnet announced the release of its latest feature - Activity Reporting. Salesnet's Activity Reports aim to allow sales executives to uncover and understand which areas in the sales cycle require special attention or additional training.

Elity Systems And OmniChoice Partnership
Elity Systems and OmniChoice Solutions announced a software partnership. Elity and OmniChoice will bring to market a suite of integrated detection and decision-aid tools to enhance the abilities of Telecommunications Service Providers to respond to their customers' changing needs. more »

RightAnswers Offers Support Knowledge Base For XP
RightAnswers announced that a suite of Microsoft Windows XP and Office XP customer support knowledge has gone live on the RightAnswers Online Knowledge Channels. New support content for WebEx Meeting Center and Lotus Notes R5 was also added. more »

NETGEAR Selects Island Data
Island Data announced that it has signed NETGEAR as a new customer of its Express Response Web self-help and email response solution. NETGEAR will use Island Data's Express Response 6.0 solution to automatically answer a large percent of its customer's questions via Web and email. more »

Oracle Signs QuadraMed
Oracle and QuadraMed announced the signing of a healthcare software development agreement. Under the terms of the agreement, QuadraMed will become the first member of the Oracle Healthcare Partner Initiative, a program under the Oracle PartnerNetwork that provides benefits for independent software vendors and systems integrators that develop applications on the Oracle Healthcare Transaction Base. more »

Industry New Zealand Goes Live With Pivotal
Pivotal announced that Industry New Zealand, a government organization, has gone live with Pivotal's CRM and partner relationship management software. Industry NZ is using Pivotal to improve the quality of service to New Zealand businesses and enhance collaboration with its partners.

TuVox Joins SVA
The Service & Support Professionals Association (SSPA) announced that TuVox has joined the SSPA Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community. more »

Avaya Provides NBC Olympics With Solutions
Avaya announced it is providing wired and wireless communications technologies to NBC Olympics to support communications needs during NBC's coverage of the Salt Lake City games next month. Avaya converged enterprise solutions will enable NBC Olympics to extend its voice and data network over a single wide area network (WAN) from the NBC Olympics broadcasting center into five local hotels.

Survey On Home Workers
When CallCenterCareers.com surveyed 504 call center professionals to determine their call center's experience with allowing agents to work from home, 30.4 % voted that their call center allows agents to work from home and it has been a successful experience. Only 7.1% voted that allowing agents to work from home was unsuccessful.

• Interactive Intelligence With Siebel
  
• Fullbrook Consulting In CRM
  
• New Business Publishing Company
  
• Noble Contact Center Solutions
  
• Selltis Expands Operations
  
• Interactive Intelligence Names CFO