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Oracle To Create Healthcare Information System
Oracle announced an initiative to create a web-native, patient-centric healthcare information system that aims to consolidate clinical, administrative and financial objects and business rules across an organization. The Oracle Healthcare solution will help provide efficiency, cost-effectiveness and quality of care to hospitals and other care delivery organizations. more »

NetManage OnWeb
NetManage announced the availability of OnWeb 5.2, offering enhancements that aim to improve the productivity of IT departments in publishing and integrating host data to the Web. Key new features include framework for both host publishing and host integration, screen filtering capabilities, and a plug-in for Microsoft FrontPage.

Primus CTO To Present At SSPA Summit
Primus announced that Paul Jacobs, CTO, will be presenting at the upcoming Service & Support Professionals Association (SSPA) San Diego Summit on Tuesday, Feb. 5 at 2:30 p.m. His presentation "Web Self-Service Doesn't Mean Bad Service" will explore why Web self-service quality lags behind other traditional support channels and how to improve Web interactions to reap operational and ROI benefits while increasing customer loyalty. more »

CAL-AIR With ViryaNet
ViryaNet announced that CAL-AIR has gone live with ViryaNet Service Hub and solution suite. CAL-AIR is utilizing ViryaNet's solutions to schedule and dispatch its 260 field workers, track and schedule preventative maintenance service, and automate many of the tasks associated with contract administration.

Avaya With Virtual Private Network Solutions
Avaya is enabling enterprises to meet the communications challenges of a mobile and distributed workforce with security solutions for small and home offices. The new gateways are the Avaya Virtual Private Network Service Unit -5 and the Avaya VSU-10000. Both address the issues enterprises face in deploying VPN security over broadband DSL and cable connections to small and home offices.

The Cobalt Group And Acxiom Launch
At the National Automobile Dealers Association (NADA) Conference in New Orleans, The Cobalt Group, and Acxiom unveiled AutoMarket In.Sight, an electronic customer relationship management (eCRM) solution available to the automotive retailing industry. With the release of AutoMarket In.Sight, the same CDI tools that revolutionized the financial services and retail industries are for the first time part of an advanced eCRM solution now available to automotive manufacturers and dealers.

cti4 Group With Morgan Group
The cti4 Group has signed an agreement with Morgan Group to extend its services to the Canadian Marketplace. The agreement with Morgan Group will also allow The cti4 Group to extend to its existing clients, the full portfolio of products and services of the Canadian company, including sales training and predictive profiling.

SSPA Sponsorship Opportunities
The Service & Support Professionals Association (SSPA) announced the Sponsors of the SSPA San Diego Summit, February 4-7, 2002. The SSPA Conferences offer opportunities to some of the key vendors in the IT industry to showcase their products and services, face-to-face, to a select group of executives attending the conference. more »

CRMSouthEast Meeting
Is your organization currently undergoing or considering implementing CRM? If so, CRMSouthEast's (CRMSE) first quarterly meeting of the new year will address, "The Integration Dilemma --A Hard Look at One of the Toughest Challenges for Users of CRM." One of the most highly requested topics, this meeting will be held on Tuesday, February 12th, 5:30 p.m.- 8:45 p.m., at the Crowne Plaza in Buckhead.

Tom Holmes Joins Blue Pumpkin
Blue Pumpkin announced it has appointed Tom Holmes to lead the company's Customer Support practice as worldwide vice president of customer support. In his new role, Holmes, who brings more than 35 years of industry experience, will be responsible for the overall customer satisfaction of current and future Blue Pumpkin customers. more »

• Reynolds And Reynolds With HP
  
• Interface With Good CRM Sales
  
• BANC LINK Cashes In On Proscape
  
• Genesys Ships Gplus Adapter For Siebel 7
  
• SAP Enables Porsche
  
• Altitude Signs Systems Integrator In Russia
  
• KANA Honored By KMWorld
  
• Memec With BroadVision
  
• Vignette Named To MIS Strategic 100
  
• White Pajama Wins Award