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Pivotal Ships Integration Engine
Pivotal announced the availability of its integration product - Pivotal Integration Engine. This product is designed to integrate and synchronize Pivotal's CRM software with back-office and legacy systems throughout the extended enterprise.

TeamShare Adds Partners
TeamShare announced the addition of three new Alliance partners during the month of December. They signed Two Rivers Group, Natural Service Deployment and Entry Software as their newest Alliance Partners. more »

Ford Selects Aprimo
The Global Marketing Group within Ford Motor Company has selected Aprimo Marketing to help better plan, track and manage its resources and to better identify and deliver ROI on its marketing investment. Aprimo Marketing is a fully web-based platform that aims to enable marketers to manage business-critical services, including: direct and e-mail marketing, sales leads, events, finances, web responses, marketing communications and planning. more »

Metrix/Novarra Seminar
Metrix announced that a recorded version of the Business Benefits of Wireless Field Service web seminar that took place on January 14, 2002 is now available through their website at www.metrix.com. As a special promotion, individuals that request the presentation on or before Friday February 7, 2002 and are qualified to participate will be included in a drawing to receive an Xbox. more »

RightNow Continued Growth In 4Q01
Buoyed by new versions of its RightNow Web eService Center and RightNow Locator solutions, RightNow Technologies announced its twelfth consecutive quarter of continuous revenue growth in 4Q01. RightNow has been able to achieve quarter-over-quarter revenue growth of 9.5% and year-over-year increases of 86%. more »

Afni Selects Envision Telephony
Envision Telephony announced that Afni has implemented Envision's Click2Coach to deliver customer service as it continues to grow its operations. Using Click2Coach, Afni is able to train their customer service representatives (CSRs) to be more effective in managing customer relationships for their growing customer base.

NetOp Adds XP Support
CrossTec announced full XP support for both NetOp Remote Control and NetOp School. NetOp's developers worked since the November release of Microsoft's new operating system to provide fast, cross platform, remote control between all Windows operating systems. more »

Epicor For Latin America
Epicor announced the development of a new Learning Center for the Latin American and Caribbean region through its alliance with The HADA Group. Epicor customers, resellers and authorized consultants throughout the Latin American and Caribbean region will now be able to obtain training and certification courses offered through The HADA Group.

KCG Announces Good Year In Seminar Sales
The Knowledge Capital Group (KCG) announced its Working With the Analysts (WWTA) seminar ended the year with over 270 attendees in 2001, making the total number of attendees over 600 since 2000. This all day seminar outlines insiders' tips on how to create and enhance relationships with various industry influencers, it explains which analyst firms to target, types of interactions, and presentation strategies. more »

Support.com Resolution Suite Wins Award
Support.com announced that its Resolution Suite platform has received "Product of the Year" accolades from Customer Interaction Solutions magazine. Support.com's Resolution Suite can enable companies to reduce IT support costs through automated self-healing, self-service, and assisted service technologies. more »

Apropos For NTT-ME
Apropos announced that its solution has aided Tokyo-based NTT-ME in reducing its customer service costs and increasing operational efficiency. Since implementing the Apropos Solution, NTT-ME has consolidated multiple contact centers that had been located throughout the center of Tokyo into a single, large contact center outside of central Tokyo.

• Xchange Selects Business Objects
  
• NATS Selects NICE
  
• RBC Signs Licensing Agreement With x.eye
  
• General Motors Expands Use Of Siebel
  
• Newgen Wins Award