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Eyretel Performance Manager Announced
Eyretel announced the availability of Eyretel Performance Manager. Eyretel Performance Manager automates the creation of a contact center data mart with key performance measures and recorded interactions that can be easily accessed by multiple levels of an organization. more »

Chordiant 5 Announced
Chordiant announced the availability of Chordiant 5. Chordiant 5 claims that it delivers a CRM solution that differs from the less flexible, static, data-centric solutions offered by other CRM vendors. The suite of marketing, selling and serving applications are all built upon the Chordiant JX Architecture and leverage the enterprise platform. more »

Oracle Partners Complement
Oracle announced Oracle's e-business vision and strategy for the retail industry -- focused on reducing costs, simplifying information technology complexity and providing a 360-degree view of business -- has the support of major partners, including the ``Big Five,'' management consultants, systems integrators, independent software vendors (ISVs) and value-selling consulting firms. In collaboration with its partners, Oracle is aiming to help retailers ``do more with less'' by transforming fragmented business processes into e-business flows across channels, geographies and brands. more »

Stream Selects SCP For Its Operations
Stream International announced it has selected the Support Center Practices (SCP) Certification program as the quality standard for its global operations. Stream, a Solectron company, will implement the SCP quality certification at the 19 sites that it operates. more »

Witness University Achieves Milestones In 2001
Witness Systems announced its "Witness University" program provided more than 1,200 hours of classroom instruction in 2001, helping train more than 6,000 individuals responsible for quality assurance within their contact centers. In fact, Witness Systems' education services scored customer satisfaction ratings of 94 percent for on-site training and 91 percent for centralized training during 2001. more »

ePartners For MAAX Spas
ePartners has been selected by MAAX Spas to implement their new Microsoft Great Plains Manufacturing System. The rizona company manufactures residential spas for a worldwide market. more »

Starbucks Chooses Blue Martini
Blue Martini announced that Starbucks Coffee Company has selected the Blue Martini order management system to streamline its sales and distribution channels. Blue Martini Software's catalog and account management will provide Starbucks with the ability to centrally manage and deliver contract-based products and pricing in multiple languages for its global distribution retailers and partners.

ViryaNet And ProLink Form Partnership
ViryaNet announced a partnership with ProLink Services of northern Virginia and Atlanta, Georgia. Under the terms of the relationship, ProLink Services will act as a value added reseller and systems integrator, deploying ViryaNet's service offerings to organizations in the communications and financial services sectors.

SAP And Compaq Announce Alliance
SAP and Compaq announced an alliance to jointly go to market with SAP Portals solutions and Compaq technology. The two companies have joined forces to deliver a portals solution, offering customers faster deployment, reduced implementation expenses and increased productivity.

Selltis Announces Palm Support
Selltis announced that its sales force automation (SFA) and CRM software offers support for the Palm series of handheld devices. Sales teams can synchronize their Palm devices with information stored in Selltis, including appointments, to-do lists, and contact details, to manage project activities from any location.

• BroadVision Begins Second Year Of E-Seminar Series
  
• Convergys Implements ICOMS For AT&T
  
• Compaq With Delano
  
• Avaya Provides Converged Network For Telemedicine
  
• Enterprise Self-Service Pays Off For Pitney Bowes
  
• Walker Information Appoints CIO
  
• Aspect Partners With InfoTrain