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cti4 Group Acquires Collegiate Technologies
The cti4 Group announced that it has acquired Collegiate Technologies, specialists in turnkey contact centers for colleges and universities. According to Alan Braslow, Senior Partner, "the integration of the capabilities of The cti4 Group and Collegiate Technologies is expected to be completed by January 31, 2002, and will allow us to provide colleges and universities with a single source for Admissions, Development, Retention, and other priority contact / calling requirements.

New Release Of NativeMinds
NativeMinds announced NeuroServer 3.5, a new version of its flagship product for creating virtual customer service reps. The enhanced software enables virtual representatives to easily plug into companies' existing analytics platforms, enabling sophisticated profiling and analysis that helps companies tune in to customer trends. With NeuroServer 3.5, businesses can also integrate virtual representatives with their front and back office systems to offer more personalized Web self-service and gain more insight into customer relationships. more »

HAHT Commerce Acquires Imediation And Arcadiaone
HAHT Commerce announced that it has acquired channel management vendor iMediation and content exchange vendor arcadiaOne. Under the terms of the agreement, HAHT will issue approximately 8.9 million shares for all iMediation's outstanding stock, inclusive of the stock from arcadiaOne, which was recently purchased by iMediation. The acquired companies' customers include dominant consumer products leaders Hasbro, L'Oréal, Philips, and Virgin.

Your RightAnswers Announced
RightAnswers announced the availability of Your RightAnswers - a suite of professional services that develops support content to blend into customers' existing support environments. Your RightAnswers is designed to provide an effective alternative to developing support content internally for technology companies and large organizations challenged with supporting proprietary technology solutions. RightAnswers leverages their experienced knowledge development team to bring customers custom support content.

FootPrints Deployed In Park City Media Center
UniPress announced that FootPrints has been deployed in the Park City Media Center to support the 2002 Olympic Winter Games in Park City, Utah, a major venue city for the Games. FootPrints will be used to monitor the media's access to the Park City Media Center (PCMC) and generate related service bills, track the center's technical systems and provide an online help desk for an estimated 2,000 journalists. more »

IBA Health Plans With Pragmatech
Pragmatech announced that IBA Health Plans, a Kalamazoo, Michigan-based health insurance provider, has chosen Pragmatech's proposal automation solutions to automate its RFP (request for proposal) response processes. IBA will utilize the software to create a centralized repository containing information on all aspects of the company's three operating entities and to respond faster to new business opportunities with more consistent and compelling information. more »

PerkinElmer Selects Antenna Software
PerkinElmer Detection Systems announced that it has selected Antenna Software to deploy a wireless field service management solution that will automate Detection Systems' service workforce. The wireless solution, using handheld devices, will integrate with Detection Systems' existing CRM system, Clarify, and allow customers, field service engineers, service managers and dispatchers to work together in one environment. more »

Hudsons Bay Realizes ROI With Oracle
Oracle and Hudson's Bay Company announced the findings of a Return On Investment (ROI) analysis of Hudson's Bay Company's implementation of the Oracle E-Business Suite. The ROI study conducted by Shack & Tulloch found improved productivity throughout the organization since it began implementing of the Oracle E-Business Suite. more »

Eyretel Announces New VP
Eyretel announced the appointment of Angela Peters as Vice President of Marketing for its Asia Pacific/Latin America region. The appointment aims to enable Eyretel to capitalize on the growing contact center market of the region. more »

Hewitt Associates Upgrades To Peregrine
Peregrine announced that Hewitt Associates is upgrading to Peregrine's Action Request System 5.0 platform. Peregrine's AR System 5.0 is a development environment and application platform used to build and power flexible applications that automate and extend business processes.

IEX Wins Award
IEX, a Tekelec company, announced that TotalView SC was bestowed Communications Solutions Product of the Year 2001 award for workforce management. TotalView SC is based on the proven technology of the TotalView Workforce Management system. It provides smaller contact centers with 'large center' functionality in a cost-effective package that meets their needs. more »

• Siebel And PTC Create Strategic Alliance
  
• Oncontact Presents Solutions At Midsize Enterprise Summit
  
• HISD Selects Vignette
  
• Sagent Announces Agreement With Hyperion
  
• The Listener Group With Noble Systems
  
• ITV Digital Tunes Into Quadstone
  
• eOn Earns Award