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PeopleSoft To Acquire Annuncio
PeopleSoft announced last week it has agreed to buy Annuncio Software. The acquisition--subject to approval of Annuncio's stockholders-- is scheduled to close during the first quarter of 2002. The addition of Annuncio's marketing automation product for e-mail and Web customer interaction to PeopleSoft's CRM offering aims to give PeopleSoft customers the ability to execute marketing campaigns utilizing online dialog and Web site marketing to maintain real-time personalized conversations with customers. more »

Banter Secures $20 Million In Funding
Banter announced that it has completed a $20 million round of funding led by Mayfield and including other investors. This is the second round of funding for Banter led by Mayfield. more »

Ask Jeeves Acquires Technology Of Octopus
Ask Jeeves announced that it acquired the technology assets of privately held Octopus Software and hired the majority of the engineering team that built its software. The acquisition aims to enable Jeeves Solutions to help companies securely connect their customers and partners to existing enterprise systems using its natural-language self service interface. more »

Peregrine Unveils Action Request System 5.0
Peregrine unveiled Action Request System 5.0, a development environment and application platform used to build and power flexible applications that automate and extend business processes. AR System 5.0 upgrades Peregrine's Action Request System foundation and introduces Web technology that enables applications to be created and deployed across the Web.

Primus, IBM and 3Com Team Up To Present Seminar
Primus Knowledge Solutions and 3Com will present a Web self-service best practices "Webinar" on Wednesday, January 16, 2002. The online seminar will feature a special profile on how 3Com saved more than $16 million automating its technical support operations using Primus products. more »

Fujifilm With Astea
Fujifilm Canada launched Canada's first field-service focused customer service management (CRM) system in the imaging industry. The AllianceEnterprise eCRM suite, developed by Astea International, aims to allow Fujifilm to streamline the management of its customer service operations by integrating its call center and field service databases. more »

Gartner Accepting Nominations For CRM Excellence Award
Gartner is accepting nominations through February 3, 2002 for its CRM Excellence Award. Nominations will be accepted via an online entry form from Gartner clients and nonclients who demonstrate excellence in the area of CRM. more »

Survey About Call Center Job Dissatisfaction
In a survey conducted by CallCenterCareers.com, 1,000 call center job seekers were polled to determine what they disliked most about their most recent job. The leading responses were a lack of promotional opportunities (26.4 %) and a feeling of being unfairly paid for the work they perform (24.2%).

BellSouth Launches FastAccess Powered By Support.com
BellSouth has enhanced its online customer service features via the launch of support.fastaccess.com, a new support site powered by Support.com technology. Support.com's software platform is designed to increase customer satisfaction for BellSouth FastAccess Internet Service customers by providing resolution to their technical problems through a new online customer self-help Web site. more »

Burlington Coat Factory Selects Oracle
Oracle announced that Burlington Coat Factory is implementing key components of Oracle Human Resources Management System (HRMS) to Web-enable and automate its human resources (HR) processes. By using Oracle HRMS software, Burlington anticipates savings in administrative costs, enabling the company to grow its business and gain a competitive edge. more »

Primavera Earns SCP Certification
Primavera Systems announced that it is the only project management software company that has achieved the Support Center Practices (SCP) Certification for excellence in delivering technical support services to its customers. Service Strategies Corporation awarded SCP Certification to Primavera after an audit of its headquarters support center in Bala Cynwyd, PA. more »

• HP And Deloitte Consulting Establish Alliance
  
• Accenture And Siebel Team
  
• Siemens And BroadVision Sign Agreement
  
• MGM MIRAGE Achieves HDI Certification
  
• Blue Martini Demonstrates POS Devices