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Tacit Knowledge Platform
Tacit Knowledge announced the release of a new product, the Tacit Expertise Services Platform (ESP). Tacit ESP aims to provide a foundation for enterprise software vendors to incorporate automatic expertise discovery, capture, and search into their applications and to re-use information already present in their applications to profile expertise.

LiveAssistance Announces Version 3.0
LiveAssistance announced the release of Version 3.0. LiveAssistance is an eCRM software solution owned and operated by International Business Systems (IBSI). LiveAssistance 3.0 offers several key enhancements, including: Increased Speed, Sound Customization, Database Download, Personal Operator Pre-Defined Quotes, and E-mail Signature.

Expertcity Hosts Live Webinar
Expertcity announced its plans to host a free, online Webinar for UK-based companies at 15:00 GMT on Wednesday, January 30. Pete McGarahan, help desk industry expert and chairman of Help Desk 2000, a division of STI Knowledge, will discuss the help desk efficiency gains and productivity benefits of implementing a Web-based support solution. more »

Globel eSeminars Announces Course
Globel eSeminars launched a new online course on "Visualizing Project Management". The two module training series features Mr. Hal Mooz, co-author of the best selling "Visualizing Project Management: A Model for Business and Technical Success".

Envision Telephony Teams With Edify
Envision Telephony announced its new joint agreement with Edify Corporation. The agreement enables Edify and Envision Telephony to provide customers with a range of solutions for expanding their customer service capabilities. In support of the agreement, Envision is participating in Edification 2002, Edify's annual users and developers conference.

NCR Announces Support For Windows XP
NCR announced it will support Windows XP Professional on select point-of-sale (POS) workstations by mid-2002. NCR's support for Windows XP will include open point of sale (OPOS) retail and application program interface support for NCR's extensive portfolio of retail peripherals.

Heat Scores Top Marks
FrontRange announced that their HEAT service and support software scored top marks across the board in a recent independent customer satisfaction survey. HEAT software received the highest marks for ease of use, reliability and quality. Based on the survey conducted by Strategies for Growth, 100% of the HEAT customers surveyed believe the software to be "important", with 62% believing it to be "absolutely essential" to their support operation. more »

National Bank Of Dubai Forms Relationship With Oracle
Oracle announced that the National Bank of Dubai has selected the Oracle E-Business Suite for an e-business project. In addition to upgrading its current Oracle Financials implementation to the latest release of the Oracle E-Business Suite, the financial services leader will also roll out Oracle Human Resources Management System (HRMS), including payroll and self-service functionalities, to its more than 1,100 bank employees. more »

Phoenix Goes Colonial
Phoenix Technology has announced the completion of a EUR2.5million contact management and workflow solution for Colonial UK. The solution was chosen to streamline the company's customer contact requirements across its UK offices.

RightNow Receives Award
RightNow Technologies announced that its dealer locator solution, RightNow Locator, has been named Product of the Year by Customer Interaction Solutions magazine. RightNow Locator links a company's Web presence with its real-world locations - retail stores, dealer outlets, service centers, etc. - giving customers the information they need to purchase products or obtain services locally. more »

• Ingeneo Announces Showing Of Seizer
  
• Group 1 Software Partners With SRD
  
• Reale Mutua Group Standardizes On Siebel
  
• NetOp Remote Control Wins Award