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KMS Launches Desktop KNOWLEDGE
Knowledge Management Software (KMS) announced that it has launched Desktop Knowledge, the latest addition to its portfolio of knowledge management software solutions. Desktop Knowledge is the only Knowledge Management and personal productivity tool that aims to allow users to simultaneously retrieve varied unstructured information from their PC/laptop as well as from their corporate portal or Internet portal.

Davox And CELLIT To Combine
Davox announced that it has signed an agreement to acquire CELLIT in a cash and stock transaction. Effective immediately, Davox will begin doing business as Concerto Software. Concerto Software will provide a customer interaction management solution that aims to allow companies to manage customer communication across interaction channels, including telephone, fax, email and the Web. This integrated, rapidly deployable solution aims to enable companies to better communicate with customers, improve customer service, and reduce operating costs.

Charter With Support.com
Support.com announced a new customer, Charter Communications for the Company's patented, Resolution Suite software. With its selection, Charter Communications standardizes on the Broadband Resolution Suite solution extended by Support.com and BroadJump. The integrated solution is designed to provide end-to-end customer service and support to Charter customers through the lifecycle of the subscriber relationship. more »

Tacit Adds ESP To Applications
Tacit Knowledge Systems announced the release of a new product, the Tacit Expertise Services Platform (ESP). Tacit ESP provides a foundation for enterprise software vendors to incorporate automatic expertise discovery, capture, and search into their applications and to re-use information already present in their applications to profile expertise.

HDI Forms Advisory Board
Help Desk Institute announced the formation of the new HDI Strategic Advisory Board. The advisory board will consist of seventeen industry analysts, industry luminaries, Fortune 100 companies, industry press, vendor CEO's, and international representatives. Ed Hawthorne, senior vice president, Bank of America, will chair the newly formed HDI Strategic Advisory Board. more »

Delta Dental Group Selects Onyx
Onyx announced the Delta Dental Plans of California, New York and Pennsylvania, together with their affiliates, have chosen Onyx to develop a CRM platform to meet their provider relations and group management business requirements. The selection of Onyx aims to ensure a common business solution for the affiliated companies comprising the prominent dental benefits organization.

Apropos And Form + Function Form Alliance
Apropos announced an alliance with Form + Function Consulting of Chicago, Illinois. Form + Function Consulting is an enterprise commerce solutions provider focused on solving business and technology issues for mid-market companies. The partnership will enable the two corporations to jointly develop go-to-market strategies and offerings for enterprise-class CRM initiatives.

Talisma Wins Award
Talisma announced that it has received Customer Interction Solutions Magazine's 2001 Product of the Year award. Designed to honor innovative products that have furthered the contact center and CRM industry, Talisma was recognized for its exemplary contribution to the industry. more »

Oracle Expands AppsWorld Online Content
Oracle announced an expanded menu of content for Oracle AppsWorld Online, the continuous online resource accessible via AppsNet, Oracle's applications user community. Oracle AppsWorld Online complements the programming offered at Oracle's live AppsWorld conferences by allowing all users, customers, partners and implementers of Oracle Applications to access conference-type information year-round, 24 hours a day. more »

• Proscape Helps Wilmington
  
• Mike Allen Joins TISCOR
  
• Stonesoft And Selectica Sign Agreement