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SAP Announces Supplier Relationship Management Solution
SAP announced the availability of mySAP Supplier Relationship Management (SRM), an SAP Markets solution designed to manage supplier relationships in a comprehensive manner that improves the competitiveness and profitability of a value chain. With mySAP SRM, companies can extend proven business processes to all suppliers for all purchased goods and services to create relationships for mutual benefit.

Interactive Intelligence Releases Product
Interactive Intelligence released its unified communications product, called Communite. Communite replaces legacy voice mail systems and fax machines, and extends unified messaging by providing new services such as call screening and one-number follow me for even the largest organization.

Genesys Releases CallPath 6.4
Genesys announced general availability of version 6.4 of its CallPath product. CallPath 6.4 aims to help customers maintain their previous contact center investments and expand into new functionality, such as email response management and web collaboration, by allowing them to integrate the Genesys Suite 6 solutions into their existing CallPath infrastructure. Genesys acquired CallPath from IBM in May 2001.

Travellink Launches Travel Portal With BroadVision
BroadVision and Amadeus Global Travel Distribution announced that Travellink has launched its business travel portal, www.travellink.com, powered by BroadVision-Amadeus Travel Commerce. BroadVision-Amadeus Travel Commerce stores all customer information in a single repository to ensure that both the call center staff and individual customers share the exact same view of reservations.

Ask Jeeves Increases User Satisfaction
Ask Jeeves announced that it has completed the integration of Teoma search technology into Ask Jeeves. Since introducing the results last month, Ask Jeeves has seen a 25 percent increase in the number of times a user selects a search result on the Ask.com results page.

DCI Events Return To Chicago
DCI has announced its new schedule of technology and business events for Chicago, Feb. 13-15, 2002. DCI's Customer Relationship Management Conference & Exposition will offer attendees an eight-step certification program for building and implementing a CRM Masterplan. more »

Attenza Portal To Power uBid.com
Attenza and uBid.com announced that Attenza will power a technical and product self-service initiative currently underway at uBid. Specifically, and extending their existing relationship, the two companies said Attenza's Self-Service Portal will enable uBid to deliver more timely and relevant technical and product support through more than 70,000 content items across a range of formats including text, video tutorials and frequently asked questions (FAQs).

SSPA Sets Conference Schedule For 2002
The Service & Support Professionals Association (SSPA) announced the line-up of SSPA Conferences for 2002. The schedule for 2002 will take SPPA to service and support professionals from San Diego to Sydney to London to Savannah and other locations. more »

noHold Instant Support Wins Award
NoHold has won a Product of the Year Award given by TMC for Instant Support. This is a virtual support rep that uses a chat-like interface to answer users' questions and to guide them through an interactive diagnostic process that solves technical problems, typically within four clicks.

ICT GROUP Appoints President
ICT GROUP announced that M. Jack Kerins has been appointed President, ICT International Services. Kerins, 48, will be responsible for the operations, business development and geographic expansion initiatives of the Company's international operations.

• Hyperion To Provide To Standard & Poor
  
• BUPA Selects Pegasystems
  
• Bell Canada To Trial Nortel Networks
  
• Peregrine New Hire