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Tinker Federal Implements Customer Service Using Eyretel
Eyretel and Tinker Federal Credit Union released results showing customer service improvements from the first nine months of implementation of Eyretel's recording and analysis suite in the credit union's customer care centers. Established in 1946, Tinker Federal Credit Union has 62 agents in their customer care, collections, and credit card departments. The customer care center is the main contact point for customers requiring multiple levels of service ranging from simple account information to mortgage and car loan approval. more »

Regence Group Goes Live With Onyx
Onyx Software announced The Regence Group has gone live with Phase I of its Onyx CRM implementation. The project was completed on time and on budget, rolling out to approximately 1,000 sales, marketing, underwriting and executive management personnel.

EarthLink Implements KANA
KANA announced that EarthLink has implemented KANA Response software to shorten e-mail response times and increase overall customer satisfaction while reducing costs in the contact center. EarthLink chose KANA Response because the company needed an external-facing customer service application that would scale to support increasing levels of concurrent users as business needs continue to grow.

SSPA Selects Keynote Speakers
The Service & Support Professionals Association (SSPA) announced the line-up of speakers for the SSPA San Diego Summit to be held February 4-7, 2002 in San Diego, California. The SSPA San Diego Summit is designed as a series of forums where industry executives can explore and discuss the issues facing support services on Operational, Planning and Certification issues. The Conference will open at 1:00pm on Monday, February 4th with a keynote presentation entitled "Smart Products: A Golden Age for Service and Support", by Scott Harmon, President, Chief Executive Officer, Motive Communications. more »

REC Installs At Verizon
Rockwell Electronic Commerce has added another installation to its relationship with Verizon Wireless. This installation marks the latest in a continuing upgrade and standardization program for Verizon Wireless Customer Service Centers across the West and Midwest.

Crescent Adds Quarterly Checkups To eSupport Evaluation
Crescent Project Management will add quarterly checkups and telephone support to its eSupport Evaluatio product. The emphasis of the eSupport Evaluation is on determining the Web-based support wants and needs of the customer base. Support organizations have limited manpower and funds so precision is needed in eSupport offerings and features.

VIAG Interkom Saves With Oracle
Oracle announced that the Procurement modules of the Oracle E-Business Suite are providing measurable cost benefits to leading German mobile telecommunications operator VIAG Interkom. Since the application went live in the summer of 2001, the company has already begun to operate more efficiently and increase internal cost savings. more »

Targasys Selects MicroStrategy
MicroStrategy announced that Targasys selected the MicroStrategy Business Intelligence Platform to develop navigation and roadside assistance applications. Targasys has already made its services available for CONNECT, Fiat's automobile navigation device, on the Alfa Romeo 147, Fiat Stilo, Fiat Doblo, Lancia Thesis, and all subsequent new models of the Fiat Group. CONNECT offers, upon vocal request, a package of infomobility and assistance services to drivers across Europe.

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