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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Everdream Direct Launches
Everdream announced Everdream Direct, the latest offering in the suite of Everdream services. The new Everdream Direct solution allows clients to capture the benefits of Everdream's Managed Desktop Services directly on their existing desktop infrastructure, allowing customers the choice of computer platform and provider. more »

OBE Announces Invoice Delivery Service
Open Business Exchange is extending its reach to provide U.S. businesses with an alternative to paper invoices. The company released its advanced electronic invoice delivery service in the United States, OB10. OB10 enables large buyers of goods and services to receive electronic invoices from suppliers directly into their accounting or ERP systems.

SSPA Dues Planner
The Service & Support Professionals Association (SSPA) announced the launch of the new online SSPA Service Vendor Alliance (SVA) Membership Dues Planner. The SVA Dues Planner aims to allow new members and current members renewing their membership to plan for the coming year and save up to 40% on various other offerings. more »

ServicePower Enhances Product
ServicePower announced that it will enhance its field service scheduling product with a new analysis and reporting tool called SP/Insight. The new software module, which will be available by the end of this year, complements existing capabilities found in SERVICEPower. more »

viaTILconnect For Remedy
Viadyne is announces viaTILconnect for Remedy Help Desk, a bi-directional connector between viaTIL and Remedy Help Desk. viaTILconnect for Remedy Help Desk provides the ability for Remedy Help Desk and viaTIL to co-exist in an Action Request System application environment; whereby, Remedy Help Desk can be integrated with all the viaTIL application components as an extension of the viaTIL application framework. more »

Blue Cross And Blue Shield Chooses Aspect
Aspect announced it is teaming with Blue Cross and Blue Shield of Minnesota to provide a healthcare communication solution that will improve service levels and reduce costs for Blue Cross members, agents and service providers. The changes will enable Blue Cross members to receive information using live service and self-service options via the Web, e-mail and phone.

PacifiCorp Chooses Witness
Witness Systems announced that PacifiCorp has selected its equality software to enhance the quality and consistency of customer interactions in its Pacific Power and Utah Power contact centers.

NCR Teradata Helps Argosy Gaming
Teradata announced the sale of NCR's Teradata database and CRM solution to enable Argosy Gaming Company to improve its CRM strategy and grow its business- analysis capabilities across the enterprise. The Teradata CRM solution increases Argosy's ability to target guests with messages and offers that will drive repeat visits and create marketing relationships with their guests.

Telecom Italia And MicroStrategy Alliance
MicroStrategyand Telecom Italia announced an alliance that will allow Telecom Italia to offer its business clients MicroStrategy's Web-based query, reporting, and personalized information delivery capabilities. Through its relationship with MicroStrategy, Telecom Italia will deliver solutions that are focused on allowing customers to outsource their IP services, providing them with an application infrastructure that is externally managed.

• Interwoven Supports Siebel
  
• TruSecure Selects Percussion
  
• Beech Street Selects Group 1
  
• Apropos Technology Appoints VP