Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

The news of Tuesday, September 11, 2001 has made it impossible to think about CRM. So, as we gather our collective thoughts during this time of deep mourning, we at RealMarket want to extend our heart-felt wishes and prayers to all those directly and indirectly affected by the tragedies of the last day. The propriety of publishing during these times has tested our judgment but feel that we must steadfastly continue.
 We hope you agree.

Ask Jeeves To Acquire Teoma
Ask Jeeves announced it has acquired privately held Teoma. Teoma's technology divides the Web into natural communities and analyzes topic-specific Web content to generate relevant and authoritative search results.

HNC Software Announces Solution
HNC Software announced the availability of Falcon for Money Laundering, a software solution for banks to protect themselves from the damages of money laundering. HNC's money laundering detection system provides financial institutions a framework to utilize profiling analytics to examine transactions and detect money laundering activity, meet regulatory requirements, manage operational risk, and provide greater insight to know their customers.

Vignette Unveils Suite
Vignette announced availability of Vignette V6 software, the newest release of the company's set of content management applications that aim to enable organizations to interact online with their customers, employees and partners.

Oracle For Fodors.com
Oracle announced that it is developing and hosting new wireless travel information services for Fodors.com. Hosted by Oracle using the wireless capabilities of the Oracle9i Application Server, Fodors.com's first wireless service launched in April 2001, providing travelers with wire-free access to information found on its web site. more »

New Version Of mySAP CRM
SAP announced that it began shipping the newest version of mySAP Customer Relationship Management to customers on Aug. 31, 2001. SAP also announced plans to add 200 dedicated sales people and 500 consultants to its global CRM organization to meet market demand for mySAP CRM.

Schiphol Using Blue Martini
Blue Martini announced that international airport operator Schiphol Group is using Blue Martini applications to establish a Virtual Airport City (VAC) on the web that will offer services to Amsterdam Schipol Airport visitors and provide new revenue opportunities to airport businesses. The VAC will serve as a meeting and trading place for all airport business -- facilitating travel, retail and shipping transactions.

Hutchison 3G Selects E.piphany
Hutchison 3G and E.piphany announced that Hutchison 3G has selected E.piphany to be a component of its enterprise CRM strategy. The E.piphany CRM solution aims to enable Hutchison 3G to drive intelligence into each customer interaction by providing the right business insights needed to enhance the company's marketing, sales and service initiatives. more »

SGI Earns Certification
SGI announced that its SGI Americas Customer Support Center has achieved certification under the Support Center Practices (SCP) Certification program. The SGI Customer Support Center handles calls for all SGI products, and the SCP Certification quantifies the effectiveness of that customer support based upon a set of performance standards and best practices in the industry. more »

• BroadVision Introduces Fall E-Seminar Series
  
• Group Health Implements Siebel
  
• Plumtree And RCMS To Mid-Market