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!hey Introduces Version 5.0 of !heyvoice
!hey introduced !heyvoice 5.0. heyvoice 5.0 provides call center technologies, including speech recognition, Interactive Voice Response, Computer Telephony Integration, Automatic Call Distribution and a graphical development environment. !heyvoice 5.0 is available immediately.

Arthur Andersen and Datek With Ask Jeeves
Ask Jeeves announced renewed contracts with customers Arthur Andersen and Datek Online. Since launching Ask Jeeves Business Solutions in December of 1998, the company has been providing corporations with natural language question and answering and intelligence tools that provide information about customers' needs and preferences.

Mitsubishi Chooses Calico
Calico announced that Mitsubishi has chosen Calico Market Maker to power its Web-based international power exchange. Mitsubishi will use Calico Market Maker to build its B2B Marketplace for the equipment and infrastructure needs of power companies throughout southern Asia. The exchange is expected to launch for maintenance and repair operations.

IBM And Support.com Form Alliance
Support.com announced IBM will provide eSupport infrastructure software that allows IBM to transition support for customers and employees to the Net. IBM intends to use Support.com's software infrastructure as part of its foundation to build eSupport solutions that can solve user problems or questions and route and escalate users to the appropriate support expert over the Internet.

PricewaterhouseCoopers and BroadVision Expand Relationship
PricewaterhouseCoopers and BroadVision announced that they have entered into an expanded alliance. The alliance will combine the reach, e-business acumen, consulting and systems integration experience of PricewaterhouseCoopers with BroadVision's suite of e-business software products and services.

Chordiant Taps Connected Brands
ConnectedBrands announced it has been named advertising agency of record by Chordiant. ConnectedBrands will create a new brand identity, design direct mail collateral, author white papers and case studies, and develop online content and Web banners.

Ovum Analyst News Alert
Ovum predicts that by January 2006, 166 million Internet users worldwide will be regular users of PC-to-phone IP telephony. This represents almost a quarter 23% of Internet users growing from only 5% today. They say that wide availability of services, improvements to quality and ease of use will be the major factors driving the growth.

SSPA Advisory Board Adds Executive
The Software Support Professionals Association (SSPA) announced the appointment of Jerry Berger of DecisionOne to the SSPA Advisory Board. DecisionOne's core services are designed to meet the technology support needs of companies competing in the New Economy.

• CELLIT Joins Siebel
  
• Federal Government Elects Vignette
  
• PeopleSoft and RewardsPlus Team
  
• Teleperformance Acquired Share In PerfectCall
  
• Avaya Teams With SpeechWorks
  
• Sitel Canada Awarded