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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Splashnet.com Unveils New Reporting Capability
Splashnet.com announced the availability of a reporting capability designed to give sales professionals flexibility in creating and displaying management information. Splashnet.com's functionality aims to allow sales management to collect data via the Internet and create custom reports tailored to their specific needs.

Recognition Systems Changes Name To Protagona
Recognition Systems announced a trading name change to Protagona Worldwide. The group's operating companies based at its headquarters in Birmingham, United Kingdom; its North American headquarters located in Chicago; and offices in Australia and Hong Kong will all be adopting the new Protagona Worldwide trading name.

iCommunicate Announces Wireless Customer Service
The developers of iCommunicate.NET introduced a wireless technology, iCommunicate Mobile, bringing the company's subscription-based customer service to users of mobile devices. Designed initially for Pocket PC and Palm operating systems, iCommunicate Mobile brings customer service to the wireless device marketplace.

Interactive Intelligence Offers Mandarin Version
Interactive Intelligence announced that it had released the Mandarin version of its ``all-in-one'' communications software solution, the Enterprise Interaction Center (EIC) 1.3. Version 1.3 is the newest EIC release with localized versions in Japanese and Hangul (Korean) already deployed throughout Asia.

Motive And Cyberplex Partner
Motive announced that Cyberplex has become a Motive Consulting Partner. The alliance enables Cyberplex to offer consulting services including strategy, design, development, implementation, integration, customization and project management, to help customers maximize the capabilities of their Motive-powered applications.

Acxiom to Acquire DDIS
Data Dimensions announced the signing of a Letter of Intent for Acxiom to acquire Data Dimensions' managed services subsidiary, Data Dimensions Information Services (DDIS). DDIS will become part of Acxiom's Outsourcing Division. The transaction is subject to the signing of a definitive agreement, expected to occur on or before December 28, 2000.

ICT GROUP Provides CRM Services For TheraSense
ICT GROUP announced that they are providing healthcare CRM services for TheraSense. A dedicated team of more than 30 ICT GROUP customer service representatives (CSRs) provides patient support services and information for consumers and healthcare professionals interested in ordering and using the Freestyle product.

Pivotal Acquires CRM Unit of Software Spectrum
Pivotal announced that it has completed the acquisition of one hundred percent of the CRM unit of Software Spectrum. By acquiring Software Spectrum's CRM unit, Pivotal obtains interaction management talent, including expertise in multi-channel contact centers.

• Kovair Joins Siebel
  
• MessageMedia Develops Solution For Inside.com
  
• randmcnally.com Powered by BroadVision
  
• Opinion Research Survey For Knowlagent
  
• eBags With Service From Finali
  
• Calico And Aceva Partner
  
• BackWeb With Mentergy And Docent
  
• all.com Names Michael Grandinetti As CMO