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Apropos Announces Solution For Contact Centers
Apropos announced the availability of its solution for small to medium businesses, eVangelist. eVangelist aims to allow companies to develop an operation with interaction management tools that have routing, prioritization and management capabilities.

Chordiant and ILOG Team
Chordiant and ILOG announced an agreement under which ILOG Jrules business rule engine software will be embedded in an upcoming release of the Chordiant Unified CRM Solution. ILOG JRules will be used to implement business policies across CRM applications and customer touchpoints -- a feature that aims to help Chordiant customers target their service and product offerings.

answerthink Announced a Research Offering
answerthink announced an online benchmarking and research information offering which allows the company to leverage its consulting capabilities and expand relationships with its client base. Hackett Benchmarking & Research, a part of answerthink, has launched a subscription-based offering to provide its services information online to its existing base of participants. The online offering is also being sold as a license-based product to offer client and member companies access to Hackett's best practices database, online benchmarking tool and searchable content.

Sideware Changes OTC Symbol to SDWS
Sideware announced that the company's stock will trade under a new symbol, SDWS, on the Over the Counter Bulletin Board. Previously, the company's stock traded under the symbol SDWSF.

Brightware Enables Borders.com
Brightware announced that Borders.com.com has seen results after deploying Brightware Email Assistance 5.0 to assist in managing email inquiries from customers who are shopping online. Brightware increases Borders.com ability to manage e-mail by 40% in volume.

iCommunicate Selected By alphagroup.com
iCommunicate announced it has been selected as the online support technology for alphagroup.com. Using the iCommunicate.NET customer service suite, alphagroup.com will provide its users with live chat, two-way e-mail messaging, service request tracking, a self-help/self-service knowledge base, and case management.

Support Performance and Compare
Support Performance is providing information regarding the makeup of the Compare database. The Compare database is a benchmark that includes approximately 400 data points across 7 major categories of support operation information. See for information at www.supportperformance.com/compare.

NCR and Novantas Sign Agreement
NCR and Novantas have signed a referral agreement for customers in the financial services industry. These companies will benefit from the combination of Novantas' experience in management consultancy with the customer insight provided by NCR's Value Analyzer CRM application. The partnership enables financial services organizations to make plans based on an understanding of their customers' demographics and behavior.

• Marketswitch Supports Siebel
  
• Telocity Deploys NewChannel
  
• Web-Based Self-Service Grows in Popularity
  
• NSDI Teleperformance Receives Certification
  
• Industri-Matematik Announces Results
  
• Bruce Chittenden Joins MessageMedia
  
• NewWorld Appoints Kent Lindor as VP
  
• SITEL Appoints Javier Prieto Kessler to Iberica's Management Team