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Synchrony Announces Release of Synchrony 3.0
Synchrony announced the release of Synchrony 3.0. With this announcement, the Synchrony architecture is now available via both a remote-hosted or licensed model.

Service911 Available to Internet.com Users
Service911 and internet.com announced that Service911 has made its technical support available to internet.com's users. Service911's eSupport solutions aims to increase user satisfaction and repeat visits.

Control-F1 Announces Wireless Compatibility
Control-F1 announced wireless compatibility on the phone.com standard. This will enable technicians using the Control-F1 eSupport solution to be notified when clients come on hold, and to view the support queue, through wireless devices.

Prime Response Announces New Version of Prime@Vantage
Prime Response introduced the newest version of its relationship marketing solution Prime@Vantage 3.2. An enhancement to the existing application is the availability of a wireless channel through the company's recent announcement of Prime@Vantage Wireless.

YellowBrick and MicroStrategy Work Together
YellowBrick announced an alliance with MicroStrategy. MicroStrategy and YellowBrick Solutions are recommending each other's products to current and potential customers.

Rosemont Selects Stayinfront
StayinFront announced that Rosemont has signed a licensing agreement for StayinFront's CRM suite including Visual Elk and Panorama products. StayinFront's products aim to deliver a fit for Rosemont's business and provide benefits in terms of cost of ownership.

SSPA Announces San Diego Summit
SSPA announces the San Diego Summit, February 5-8, 2001. The Summit is designed as a series of forums where industry executives can explore and discuss the issues facing support services on Operational, Planning and Certification issues.

Psion Selects TECHMAR
TECHMAR was selected by Psion to provide CRM services. TECHMAR is helping Psion increase sales and ROI on marketing campaigns by providing lead generation and development to target enterprises. TECHMAR will also do lead management by following up with Psion's resellers on sales opportunities.

• DeRemate Implementing Kana
  
• eLoyalty Helps Selective Insurance
  
• Hostcentric Chosen By Tivoli
  
• Volkswagen Selects Peregrine
  
• KeyCorp Selects MarketSoft
  
• Learn2.com Signs Agreement With Ask Jeeves
  
• Selectica Powers Hyundai
  
• SDC Becomes New SpeechWorks Reseller