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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

ON!contact Software Launches eCMS
ON!contact announced eCMS. eCMS streamlines communication between a company and its employees, customers and partners.

Magic Solutions Unveils e-Service Strategy
Magic Solutions announced a strategy focused on e-services which builds on the company’s position in the service desk market. Leveraging its patent-pending browser technology, Magic’s e-service strategy is focused on enabling the fast and easy deployment of Web-based solutions for small and large customers.

SGI and ePeople Launch Support Marketplace
SGI and ePeople joined forces to bring an online technical support marketplace to Linux users. With this service, Linux users can receive Linux support from SGI experts.

Palm Launches Sales Initiative
Palm launched a mobile field sales initiative with enterprise software providers and systems integrators that brings new handheld solutions to the CRM market. New enterprise solutions have been and continue to be developed by E.piphany, FrontRange Solutions, Interact Commerce, International Design and Construction Online, Pivotal, Remedy and Sales.com. These solutions include wireless and handheld applications for mobile professionals.

Aprimo Establishes Advisory Board
Aprimo is establishing a marketing Advisory Board. The board includes marketing visionaries who will work with Aprimo’s executive management team to continue to develop solutions that help marketers manage the business of marketing.

Blue Pumpkin Acquires Coleman Consulting
Blue Pumpkin announced that it has signed an agreement to acquire all of the shares of privately held Coleman Consulting Group. Coleman Consulting optimizes the use of capital and human resources in industries and has built a knowledgebase of scheduling and optimization methodologies.

Winfire Through Prime@Vantage.com
Prime Response announced that Winfire has implemented Prime@Vantage.com to create, execute and refine multiple marketing initiatives to its customers. Winfire, which has recognized a large increase in demand for their DSL service, has deployed PrimeResponse’s relationship marketing solution to serve as the backbone behind all future customer communication efforts. Leveraging the PrimeResponse solution, Winfire will be able to more closely communicate with customers throughout the DSL ordering and provisioning process.

AFSMI Partners with iCommunicate
iCommunicate announces its selection by the Association for Services Management International (AFSMI) as a Senior Vendor in Partnership. Through the AFSMI partnership program, iCommunicate will collaborate with the association in the high-technology services and support industry to better meet and forecast customer needs and service trends.

Sutherland Group and Internet Security Systems Team Up
Internet Security Systems (ISS) and The Sutherland Group announced that they have joined forces. The Sutherland Group will integrate ISS’ managed security offerings into its technology services portfolio, providing ISS’ outsourced information protection solutions to their customers.

Sideware Toronto Stock Exchange Listing
Sideware announced that its common shares have been conditionally approved for listing on the Toronto Stock Exchange. Since the first quarter of 2000, Sideware has established 14 offices throughout North America and has expanded its employee base from 35 to 150.

• Microsoft with AbiliTec
  
• IBM and i2 Extend Alliance
  
• PeopleSoft and Embark Partner
  
• Courion Gets Two New Executives
  
• PaineWebber Teams with Vignette
  
• Gomez Advisors Awards Brightware
  
• Hyperion Selects Callidus
  
• Interactive Intelligence Signs NEC
  
• Seattle Mariners Select Onyx