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Infra Releases InfraActive
Infra announces the release of infraActive v1.1. Built from the ground up on an Internet architecture, infraActive combines both the full help desk functionality of Infra’s client-server application, and remote access of its Web-enabled interface.

Leo Burnett Selects Courion PasswordCourier
Courion announced that Leo Burnett Worldwide has selected Courion’s PasswordCourier to enable its employees to reset their own forgotten or expired passwords on business-critical systems and applications. Leo Burnett will deploy PasswordCourier on its Novell network and NDS-based applications to improve security, reduce the number of service desk calls, and increase employee productivity.

Epicor Announces New Version of eIntelligence
Epicor Software announces its latest version of eIntelligence. Epicor's eIntelligence Suite is a pre-packaged, business intelligence solution that gives companies the tools to perform queries and get the answers to business problems without heavy implementation costs.

Under Armour Chooses iCommunicat
Under Armour has chosen iCommunicate to provide online customer service for its website, www.underarmour.com. The iCommunicate.NET knowledge base lets Under Armour create, capture, reuse and share knowledge to enhance the support experience and to increase the effectiveness of the apparel provider’s business.

Talisma Launches Wireless Client
Talisma put customer relationships in the hands of mobile users with the introduction of the Talisma Wireless Client. Talisma developed its Wireless Client to give mobile users of any device with a Wireless Access Protocol browser remote access to Talisma Enterprise's suite of sales, service and marketing tools.

Searchspace and PrimeResponse Ally
Searchspace and PrimeResponse announced a co-operative marketing agreement through which the two companies will work together to help organizations improve marketing effectiveness through combining active, intelligent analytics with operational relationship marketing. The combination of these solutions allows companies to develop personalized marketing campaigns to individuals based on active monitoring and interpretation of customer behavior at a transactional level.

Supportgate.com Partners With TS Central
Supportgate.com and TSCentral announced the launch of the new Supportgate.com Industry Events Search Section. Through the partnership, Supportgate.com is providing its audience with access to industry events and training courses, powered by TSCentral's online global events directory.

Excite@Home Selects eConvergent
eConvergent has been chosen by @Home Solutions to assist with the backbone and content of its customer satisfaction solution. Through the eMerge solution, the companies will offer customers communication options, including phone, Web, chat, email, and fax.

• Peregrine Announces Solution
  
• Oracle Exchange to Power Thai Marketplace
  
• StayinFront Named Microsoft Partner
  
• E.piphany Expands Into Japan
  
• Raging Bull Powered By @hoc
  
• Delta Air Lines Selects Vignette
  
• Quintus Announces Revenues