Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

ServiceWare and Kana Partner
ServiceWare announced a partnership agreement with Kana Communications to integrate and resell Kana’s email response solution within ServiceWare’s eService Suite. The solution gives ServiceWare’s customers the ability to offer end-users multiple touchpoints for eService.

Enterpulse and BroadVision Announce Marketmaker
BroadVision and Enterpulse announced their partnership to deliver a B2B e-commerce solution. BroadVision has selected Enterpulse as an ASP partner to provide implementation, licensing, service, and hosting as the BroadVision MarketMaker application is deployed to clients. BroadVision MarketMaker is an application designed to integrate B2B e-commerce transaction enablement and management platform with community building, communication, and collaboration capabilities.

Getty Images Selects Blue Pumpkin
Blue Pumpkin announced that Getty Images has selected the company's PrimeTime Enterprise solution to automate workforce management and help improve service levels at their customer contact center. Agents in the Getty Images customer contact center in Seattle handle a wide variety of calls, including web support calls, offline sales, customer service and consultative service calls.

iCommunicate CEO to Manage Live Support Channels
iCommunicate CEO Louis Ravenet is giving his customer support team the day off. Ravenet will take a turn staffing Live Chat for iCommunicate.NET in recognition of National Customer Service Week and to show iCommunicate customers that the company’s commitment to service excellence begins at the top. The iCommunicate CEO will interface online with customers during the week of October 2-6 to show his gratitude to the iCommunicate support team for their efforts in keeping customers satisfied.

Bank of America Selects YOUcentric
YOUcentric announced that the Bank of America's Global Corporate and Investment Bank has chosen YOUrelate software as a solution for client information management services. Bank of America chose YOUcentric for the purpose of providing immediate access to client information for its corporate and investment bankers.

ABSA Selects Prime Response
ASBA Group Limited of South Africa will implement Prime@Vantage to build mutually beneficial customer relationships by segmenting the market and aligning its resources. With Prime@Vantage, ASBA can analyze, plan, execute and track marketing initiatives through traditional and Internet channels.

E.piphany and Deloitte Join Forces
E.piphany and Deloitte Consulting announced an alliance. Together, Deloitte Consulting and E.piphany will integrate an organization’s customer information into a unified view and establish relationships based on an understanding of the customer.

QualxServ Selects Astea
Astea and QualxServ jointly announce QualxServ’s selection of Astea software and services to manage QualxServ’s field service specialists. The Astea solution will integrate and automate facets of QualxServ’s customer service management including: job costing, customer and vendor quotations, contract administration, order entry, scheduling and dispatching among other things.

Gestisoft Chooses Control-F1
Gestisoft has chosen Control-F1 as their eSupport solution. Gestisoft, with offices in both Montreal and Quebec City, will be using Control-F1 as the catalyst to support for Gestisoft’s customer set, and training between their two offices. They are purchasing Control-F1 under the ASP model.

Infra Supports Security of 2000 Olympic Games
Infra announces that its Infra-Help call management system was used to log and track the progress of security incidents in the lead up to and duration of the Sydney 2000 Olympic Games. Infra-Help provided the means by which representatives of critical services managed a central database of incidents occurring in sites around the Olympic city, and were able to maintain visibility of activities across the security operation.

• New Release of BEA WebLogic Commerce Server
  
• Peregrine Announces Power.Enterprise!
  
• I.B.I.S. Receives Awards from Great Plains
  
• Peppers and Rogers Appoints Editorial Director
  
• Brokat Completes Acquisition of Blaze
  
• PCsupport.com Financial Results