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PCsupport.com Acquires MyHelpDesk
PCsupport.com announced the acquisition of Massachusetts-based MyHelpDesk. It will include the integration of MyHelpDesk self-help directories into the PCsupport.com suite. PCsupport.com will acquire all of the assets and certain limited liabilities of MyHelpDesk in exchange for 1,500,000 shares of its common stock.

SalesLogix for Handhelds
Interact Commerce announced the availability of SalesLogix for Palm Powered handhelds. SalesLogix for Palm Powered handhelds provides business professionals the flexibility to interact with customers and respond to requests outside the office.

CustomerSoft Announces Acquisition
CustomerSoft announced that a subsidiary, AutoTrac, LLC has acquired most of the assets of Data National Corporation. Data National was founded to help automotive enterprises manage their customer relationships more efficiently and effectively. Capabilities include database marketing, data warehousing, predictive modeling, marketing consulting, direct mail, telemarketing, surveys and Internet communications.

ServiceWare Enhances RightAnswers.com
ServiceWare Technologies announced that it has added key IT support content for its product RightAnswers.com, the Windows Me edition. In this edition users now have access to additional knowledge on how-to, problem and error messages pertaining to programs within Accessories and Communications; applications such as Internet Explorer, Outlook Express and PC Health.

TeleMagic Announces NetClient 1.5
TeleMagic announces the release of their latest version of TeleMagic NetClient, Version 1.5. Version 1.5 offers all the original features in NetClient, with the additional ability to send fax documents located at the server to the Automation Server along with a dialer option.

ManagedOps.com Becomes Siebel Partner
ManagedOps.com announced that it has signed an Alliance Agreement and has become a Platform Partner with Siebel Systems. ManagedOps.com also announced support for Siebel eBusiness 2000.

Lynk launches eVerest
Lynk Software launched eVerest. eVerest is a powerful tool for managing all types of relationships including customers, consumers, suppliers, distributors, business partners and prospects.

PrimeResponse and DataMentors Partner
Prime Response announced its partnership with DataMentors. Leveraging both companies' eCRM technologies enables customers to maximize the effectiveness of their marketing programs by ensuring the integrity of their customer data.

Viadyne Achieves ITIL Compatibility
Viadyne and Pink Elephant announced that viaTIL 1.1 has achieved Pink Elephant's PinkVerify ITIL (Information Technology Infrastructure Library) Compatibility for Service and Support. ViaTIL was designed and developed by ITIL engineers to provide an ITIL based IT Service Management solution.

• Servicesoft Recognized By Gartner
  
• SSPA Launches New Survey
  
• Splashnet Signs Unisys as ASP
  
• Tally Integrates TS.Census With SMS
  
• Interactive Intelligence Announces Support of Cisco
  
• GuidanceResources.com Selects BroadVision
  
• HomePage.com and Vignette Ink Deal
  
• iCommunicate Partner Program
  
• AFSMI EMEA Road Show 2000