Friday, August 18, 2000
 
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Formerly
"The Support Report" 
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Stock Index
RealMarket 176.52 +3.52%
Stock Index: Tell me more 
Dow Jones 11,051.98 +0.40%
Nasdaq 3,943.60 +2.13%
S&P 500 1,498.67 +1.27%
Apac Cust Svc 8 3/16 +1/8
Applix Inc 3 3/4 -1/8
Apropos Tech 11 1/8 -7/16
Ask Jeeves Inc 17 3/4 -7/16
Aspect Comms 18 11/16 -13/16
Blaze Software 15 11/16 +11/16
Broadbase Sftwr 23 1/4 +23/64
Broadvision 33 1/16 +5 1/16
Calico Commerce 6 3/4 -11/32
Chordiant Sftwr 12 +3/4
Convergys Cp 39 5/16 -1/16
Davox Corp 10 5/16 +5/16
Delano Tech Cp 10 7/16 +5/16
Egain Comms Cp 7 15/16 +1/16
eLoyalty Corp 13 3/8 +3/8
E.piphany Inc 98 7/8 +7/8
Eshare Tech 3 1/2 0
Exchange Applc 21 5/8 +1 3/8
Firepond Inc 15 13/16 -1 1/8
ICT Group Inc 10 5/8 +1/8
Interact Commer 11 5/8 +1/8
Interact Intell 40 3/8 -5/8
Interv Brite 10 13/16 +1/16
Janna Systems 39 0
Kana Comms 40 +2
Liveperson Inc 6 11/32 -9/32
Onyx Software 17 -1/2
Pegasystems Inc 4 1/4 -3/16
Peregrine Sys 26 3/16 -3/4
Pivotal Corp 35 5/8 -3 1/8
Prime Response 6 1/16 +1/2
Primus Knowldge 26 1/4 -3/8
Quintus Corp 14 3/4 +1 15/16
Rainmaker Sys 2 3/16 -11/32
Remedy Corp 22 5/8 +1 9/16
Selectica Inc 47 1/8 -1
Siebel Systems 172 5/8 +3 9/16
Sitel Corp 6 1/8 -1/8
Sykes Enterpris 14 7/16 -1/2
Syntellect 6 7/8 +3/16
Telespect World 1 11/64 -21/64
Teletech Hldgs 30 1/4 +5/8
Vignette Corp 41 1/8 +1 5/16
West Teleserv 24 5/8 +11/64
Witness Systems 16 1/2 +1/4
As of close 08/17/2000

Serviceware Annual Users Conference


 

Establish Your Support Center’s Requirements [for supporting the new system] … If you know what it takes to provide quality service to your customers on your organization’s products and services, then you know what your requirements are.”
- Stop Being a Victim, by Char LaBounty

Get Personal
 
Today's News

Peregrine Acquires Loran Technologies
Peregrine announced it has agreed to acquire Loran Technologies. The two companies have been in an investment and technology OEM relationship since June 1999. The acquisition evolved from this partnership following Peregrine's successful introduction of InfraTools Network Discovery.


WebTelecom Debuts Live Contact Service
WebTelecom announced the launch of its full-featured Live Contact Service that allows businesses to easily and affordably add voice, video, text-chat and co-browsing capabilities to their Web sites. While consumer interest in online shopping continues to grow, 66 percent of online shopping carts are abandoned for service-related reasons, according to Forrester Research.(
Read More)

     RealMarket Live! 
"Putting Skin Into the Loyalty Implementation Game "   
Listen Now
  Learn about the economics behind Loyalty Value Added. In this discussion we explore the importance of measuring customer value, how to calculate Loyalty Value Added and how to map priorities for maximum return.
Guest: Mark Turchan, Senior Vice President, eLoyalty
-   A free Internet broadcast program addressing key CRM topics and issues   -

Kiko Selects MicroStrategy
MicroStrategy announced that Kiko, an educational company, has selected MicroStrategy Web Business Analyzer to track and analyze its site visitors and members to its web site. MicroStrategy Web Business Analyzer can analyze customer-centric information stores so that organizations such as Kiko can gain a better understanding of their customers’ needs.(
Read More)


ProveIT Powers Metrix
ProveIT was chosen by Metrix to empower their sales force with Solution Scorecard, ProveIT’s business case generator. Solution Scorecard reduces waste in the buying and selling process by accurately aligning buyers’ requirements with the total costs and benefits associated with adopting new technology.(
Read More)


Applicast To Host Siebel
Applicast announced it has joined forces with Siebel Systems to provide a complete, pre-packaged outsourcing solution for aggressive-growth companies. Applicast FastPack for Siebel eBusiness Applications is the first fixed-time, fixed-cost ASP solution suite to combine proven business process design with a technology platform and outsourcing service.


Xchange to Provide for Verizon
Exchange Applications announced that Verizon Communications, the telecommunications company recently formed by the merger of Bell Atlantic and GTE, will use Xchange's eCRM solutions. In addition to using Xchange's online and offline campaign management solution, Bell Atlantic purchased Xchange's analytical eCRM solution to take an in-depth look at customer information to further personalize communications and perform more detailed customer segmentation for its marketing efforts.


OrderTrust Partners With BroadVision
OrderTrust and BroadVision announced a technology partnership to deliver a complete e-commerce solution. They will link BroadVision One-To-One applications to the range of outsourced, order management services offered through the OrderTrust network. The combined technology and services solution will enable Fortune 1000 companies and e-businesses to take advantage of an e-commerce solution.


Corio Selects Apropos
Corio has implemented Apropos' Total Interaction Management for its external technical customer support center in San Carlos, CA. Apropos' solution enables Corio to more efficiently route incoming E-mail or voice calls to the most appropriate consultant across a large customer base and suite of software applications.


Inktomi Expands Alliance with Vignette
Inktomi and Vignette announced an extension of their existing alliance to integrate the Inktomi Commerce Engine with the Vignette V/5 eBusiness Application Platform. The joint solution automates entry into Inktomi's commerce infrastructure platform enabling Vignette customers to tap into Inktomi's portal network.

Other News


 

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