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| RealMarket |
176.52 |
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| Stock Index: |
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| Dow Jones |
11,051.98 |
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3,943.60 |
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| S&P 500 |
1,498.67 |
+1.27% |
 |
| Apac Cust Svc |
8 3/16 |
+1/8 |
| Applix Inc |
3 3/4 |
-1/8 |
| Apropos Tech |
11 1/8 |
-7/16 |
| Ask Jeeves Inc |
17 3/4 |
-7/16 |
| Aspect Comms |
18 11/16 |
-13/16 |
| Blaze Software |
15 11/16 |
+11/16 |
| Broadbase Sftwr |
23 1/4 |
+23/64 |
| Broadvision |
33 1/16 |
+5 1/16 |
| Calico Commerce |
6 3/4 |
-11/32 |
| Chordiant Sftwr |
12 |
+3/4 |
| Convergys Cp |
39 5/16 |
-1/16 |
| Davox Corp |
10 5/16 |
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| Delano Tech Cp |
10 7/16 |
+5/16 |
| Egain Comms Cp |
7 15/16 |
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| eLoyalty Corp |
13 3/8 |
+3/8 |
| E.piphany Inc |
98 7/8 |
+7/8 |
| Eshare Tech |
3 1/2 |
0 |
| Exchange Applc |
21 5/8 |
+1 3/8 |
| Firepond Inc |
15 13/16 |
-1 1/8 |
| ICT Group Inc |
10 5/8 |
+1/8 |
| Interact Commer |
11 5/8 |
+1/8 |
| Interact Intell |
40 3/8 |
-5/8 |
| Interv Brite |
10 13/16 |
+1/16 |
| Janna Systems |
39 |
0 |
| Kana Comms |
40 |
+2 |
| Liveperson Inc |
6 11/32 |
-9/32 |
| Onyx Software |
17 |
-1/2 |
| Pegasystems Inc |
4 1/4 |
-3/16 |
| Peregrine Sys |
26 3/16 |
-3/4 |
| Pivotal Corp |
35 5/8 |
-3 1/8 |
| Prime Response |
6 1/16 |
+1/2 |
| Primus Knowldge |
26 1/4 |
-3/8 |
| Quintus Corp |
14 3/4 |
+1 15/16 |
| Rainmaker Sys |
2 3/16 |
-11/32 |
| Remedy Corp |
22 5/8 |
+1 9/16 |
| Selectica Inc |
47 1/8 |
-1 |
| Siebel Systems |
172 5/8 |
+3 9/16 |
| Sitel Corp |
6 1/8 |
-1/8 |
| Sykes Enterpris |
14 7/16 |
-1/2 |
| Syntellect |
6 7/8 |
+3/16 |
| Telespect World |
1 11/64 |
-21/64 |
| Teletech Hldgs |
30 1/4 |
+5/8 |
| Vignette Corp |
41 1/8 |
+1 5/16 |
| West Teleserv |
24 5/8 |
+11/64 |
| Witness Systems |
16 1/2 |
+1/4 |
 |
| As
of close 08/17/2000 |


Establish Your Support Center’s
Requirements [for supporting the new system] … If you know what it takes
to provide quality service to your customers on your organization’s
products and services, then you know what your requirements are.”
- Stop Being a Victim, by Char LaBounty |
 |

Peregrine
Acquires Loran Technologies
Peregrine announced it has agreed to acquire Loran Technologies. The two
companies have been in an investment and technology OEM relationship since
June 1999. The acquisition evolved from this partnership following
Peregrine's successful introduction of InfraTools Network Discovery.
WebTelecom
Debuts Live Contact Service
WebTelecom announced the launch of its full-featured Live Contact Service
that allows businesses to easily and affordably add voice, video,
text-chat and co-browsing capabilities to their Web sites. While consumer
interest in online shopping continues to grow, 66 percent of online
shopping carts are abandoned for service-related reasons, according to
Forrester Research.(Read
More)
| |
|
|
RealMarket
Live! |
 |
"Putting
Skin Into the Loyalty Implementation Game "
Listen Now |
 |
|
Learn
about the economics behind Loyalty Value Added. In this discussion
we explore the importance of measuring customer value, how to
calculate Loyalty Value Added and how to map priorities for maximum
return.
Guest: Mark
Turchan, Senior Vice President, eLoyalty |
| -
A free Internet broadcast program addressing key CRM topics and
issues - |
Kiko
Selects MicroStrategy
MicroStrategy announced that Kiko, an educational company, has selected
MicroStrategy Web Business Analyzer to track and analyze its site visitors
and members to its web site. MicroStrategy Web Business Analyzer can
analyze customer-centric information stores so that organizations such as
Kiko can gain a better understanding of their customers’ needs.(Read
More)
ProveIT
Powers Metrix
ProveIT was chosen by Metrix to empower their sales force with Solution
Scorecard, ProveIT’s business case generator. Solution Scorecard reduces
waste in the buying and selling process by accurately aligning buyers’
requirements with the total costs and benefits associated with adopting
new technology.(Read
More)
Applicast
To Host Siebel
Applicast announced it has joined forces with Siebel Systems to provide a
complete, pre-packaged outsourcing solution for aggressive-growth
companies. Applicast FastPack for Siebel eBusiness Applications is the
first fixed-time, fixed-cost ASP solution suite to combine proven business
process design with a technology platform and outsourcing service.
Xchange
to Provide for Verizon
Exchange Applications announced that Verizon Communications, the
telecommunications company recently formed by the merger of Bell Atlantic
and GTE, will use Xchange's eCRM solutions. In addition to using Xchange's
online and offline campaign management solution, Bell Atlantic purchased
Xchange's analytical eCRM solution to take an in-depth look at customer
information to further personalize communications and perform more
detailed customer segmentation for its marketing efforts.
OrderTrust
Partners With BroadVision
OrderTrust and BroadVision announced a technology partnership to deliver a
complete e-commerce solution. They will link BroadVision One-To-One
applications to the range of outsourced, order management services offered
through the OrderTrust network. The combined technology and services
solution will enable Fortune 1000 companies and e-businesses to take
advantage of an e-commerce solution.
Corio
Selects Apropos
Corio has implemented Apropos' Total Interaction Management for its
external technical customer support center in San Carlos, CA. Apropos'
solution enables Corio to more efficiently route incoming E-mail or voice
calls to the most appropriate consultant across a large customer base and
suite of software applications.
Inktomi
Expands Alliance with Vignette
Inktomi and Vignette announced an extension of their existing alliance to
integrate the Inktomi Commerce Engine with the Vignette V/5 eBusiness
Application Platform. The joint solution automates entry into Inktomi's
commerce infrastructure platform enabling Vignette customers to tap into
Inktomi's portal network.
Other News
PCsupport.com
Announces eSupport for Telus
Winstar
and Oracle Enter Into Partnership
Solutions
Consulting and Onyx Partner
Nexgenix
Enables SportsLine.com
MessageMedia
Helps Varsity Group
CoolBoard.com
Introduction
Evant
Solutions Selects Active Software
AutoFusion
and Selectica
NCR
Selected By Mexicana Airlines

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