Today's News

Interact Commerce Announces Interact.com
Interact Commerce launched Interact.com. Interact.com brings the Internet to the daily lives of sales professionals by enabling contact and relationship data through a network that operates for them on a 24x7 basis. Interact.com makes sales professionals more productive than sales portals because it brings the services and data directly into an application.(Read More)


Delano Adds Wireless Support
Delano Technology announced it is integrating wireless interactions into its e-business platform, enabling customers to develop and deploy e-business applications that extend e-mail and Web-based communications to mobile phones, two-way pagers, personal digital assistants and other wireless devices.(Read More)

			RealMarket Live!
"Service Level Management: So What's the Big Deal?"   Listen Now
		Char LaBounty talks about the importance, the pre-requisites, and the pitfalls of Service Level Agreements and how to establish a baseline of performance and reporting. Guest: Char LaBounty, President, LaBounty and Associates
-   A free Internet broadcast program addressing key CRM topics and issues   -

Siebel Systems to Acquire OnLink
Siebel announced an agreement to acquire OnLink Technologies. OnLink's eCommerce software provides interactive guidance and tailored recommendations, improving the online buying experience. With OnLink's technology, Siebel intends to enable organizations to engage online customers in a guided, interactive dialogue to determine their needs and then match those needs to product and service configurations.


Guardian Capital Advisors Selects Janna
Janna announced that Guardian Capital Advisors recently deployed Janna Contact Enterprise. Sailient Systems led the implementation. Janna Contact Enterprise provides a solution for professionals who deal with clients by bringing together customer knowledge from all sources across the enterprise.(Read More)


Quintus and Blue Pumpkin Announce Partnership
Quintus and Blue Pumpkin announced a partnership. The companies will integrate the Blue Pumpkin family of workforce management products with the Quintus eContact Suite, enabling businesses to manage agent availability for Web chat, email and telephone communications.(Read More)


Sutherland Group Joins Siebel
The Sutherland Group announced an alliance with Siebel Systems. Sutherland is now recognized as a provider of Application Hosting services for Siebel eBusiness Applications to offer clients a hosted, end-to-end eBusiness solution for a fixed, monthly fee.(Read More)


Interelate, Loudcloud, and E.piphany
Interelate, Loudcloud, and E.piphany announced an alliance to accelerate and broaden access to customer analysis, data mining and campaign management capabilities. E.piphany CRM software solutions allow businesses to gain insight into their customers and take action to customize products. Services and interactions will be added to Loudcloud's scalable infrastructure services. Interelate will implement and host the E.piphany applications built and managed in Loudcloud's infrastructure environment.


Rainmaker Systems Wins Motorola Business
Rainmaker Systems announced that it has been chosen by Motorola for its Vanguard family of multiservice access routers and IP networking solutions. As with all of its clients, Rainmaker will act as a bridge between Motorola and its customers, delivering sales and marketing programs through the Web, phone, email and fax.

Other News

• Local Democratic Party Selects FaceTime
  
• The Broadway & Seymour Group
  
• mynetsales.com Selects MarketSoft
  
• Help Desk Online
  
• RightNow Expands Management Team
  
• Oracle CRM Grows
  
• nRealTime Names Pobar Director
  
• Ask Jeeves Appoints Operating Executive