Today's News

Seagate Technology Selects Exact-fit
YOUcentric announced that Seagate Technology has chosen YOUrelate software as its eRM solution. The agreement will facilitate an enterprise relationship management project that will initially roll out with 2,300 connected and remote users. The YOUcentric approach is to employ the principles of mass-customization.(Read More)


Blue Pumpkin and eGain Form Alliance
Blue Pumpkin and eGain announced an alliance to integrate their product lines and collaborate on joint marketing activities. Blue Pumpkin and eGain will initially integrate eGain Mail 4.0 with Blue Pumpkin PrimeTime, offering a comprehensive email communications solution for delivering customer service.(Read More)

			RealMarket Live!
"Service Level Management: So What's the Big Deal?"   Listen Now
		Char LaBounty talks about the importance, the pre-requisites, and the pitfalls of Service Level Agreements and how to establish a baseline of performance and reporting. Guest: Char LaBounty, President, LaBounty and Associates
-   A free Internet broadcast program addressing key CRM topics and issues   -

Splashnet Offers Private Branding
Splashnet announced the creation of a new initiative under which its Web-based subscription CRM solution can be marketed as a private brand for companies looking to extend CRM capabilities to their customers. Under Splashnet’s Key Alliance Partner Program, a business can become an ASP with no need to purchase or download software.(Read More)


RightNow Launches Alliance
RightNow Technologies announced the launch of its Alliance Partner Program. RightNow's program enables e-business solution providers to participate in the expanding Web customer service market. The program is divided into three opportunities which include Value Added Partners, eBusiness Partners and Alliance Partners.(Read More)


Kana Solutions To Help eToys
Kana Communications has been chosen to deliver additional eRM support to eToys. Using Kana solutions, eToys can personally respond to, monitor and manage, high volumes of customer e-mail to develop stronger customer relationships.


Nexgenix Partners With E.piphany
Nexgenix announced its commitment to E.piphany's E.5 release. The E.piphany E.5 release will deliver enterprise-wide benefits that can help clients enhance their ability to create e-Relationships, which can result in increased brand-loyalty and profitability.


Peregrine Alliance Enables End-to-End Lifecycle Management
Peregrine Systems announced an alliance and equity investment with ZoneTrader.com. Peregrine Systems e-Procurement solution Get.Resources! and AssetCenter will be modified to enable the transfer of end of lifecycle assets to the ZoneTrader.com marketplace for asset disposition.


eConvergent Acknowledges Support for AMR Research
eConvergent supports AMR Research’s analysis of the emerging Business Solution Provider(BSP) market. AMR Research declared that the Business Solution Provider approach would replace the ASP model. The BSP is a service provider that combines e-business technology infrastructure with domain and industry expertise and professional consulting services.(Read More)

Other News

• Applicast and Aspect Ally
  
• AFSMI Announces Webcast
  
• LivePerson Selects HearMe
  
• USA Group Selects LivePerson
  
• 800 Support Achieves HDI Certification
  
• SITEL to handle eCRM training
  
• MessageMedia Delivers for ccRewards.com
  
• Support.com Announces Revenues