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Revenio Announces Revenio Dialog 2.0
Revenio announced the general availability of Revenio Dialog version 2.0. Revenio Dialog 2.0 aims to provide everything marketers need to design, execute and manage customer "dialogs" or "scenarios" that are orchestrated across communications channels including Web, email, wireless, direct mail, etc.

Onyx Announces Resource Kit for BizTalk Server 2000
Onyx announced completion of the Onyx Resource Kit for BizTalk Server 2000, a jointly developed and packaged CRM solution that utilizes Onyx's suite of CRM solutions and Microsoft BizTalk Server 2000. It is designed to provide integration of applications both within and across organizational boundaries.

Vignette Spins Off Software Company
Vignette announced that it has formed an independent company, SoloMio, to develop a new type of software application for the wireless carrier market. SoloMio will provide telecommunications carriers with personalized, data-enhanced voice services for their mobile customers.

AbleCommerce Teams With iCommunicate
AbleCommerce announces a partnership with iCommunicate to offer its customers the iCommunicate.NET web-based customer support technology. AbleCommerce recognized that continuing customer service issues on many ecommerce sites dampened sales growth in 2000. To help its customers avoid these pitfalls, AbleCommerce selected the iCommunicate.NET customer assistance technology.

SLP Advocates Privacy And Personalization
SLP InfoWare advocates individual control over the private information used to personalize services and product offers over the Internet and wireless web. The announcement spells out SLP InfoWare's position on privacy as the newest member of the Personalization Consortium.

Cincom To Help Reduce Siemens Lead Time
Siemens Energy and Automation has selected Cincom's iC Solutions for their facility in Norwood, Ohio. Siemens needed to be able to configure complex products, which are uniquely customized to customer specifications, as a means to support their selling process.

Broadbase Continues Expansion
Broadbase announced its expansion into the Asia Pacific region with the establishment of regional headquarters in Hong Kong. The company also announced the appointment of Sanford Law as Greater China managing director.

Borders Group Selects Click2Coach
Envision Telephony announced that Borders Group has selected Click2Coach to improve agent effectiveness and the quality of customer service in its corporate contact center.

Xchange Broadens Partnership With InterOne
Xchange announced that it is expanding its relationship with InterOne. With its software, Xchange will enhance InterOne's support of personalized, customer-driven marketing initiatives for the Chrysler Group brands.

• Acxiom Partners With Compaq
  
• BroadVision Helps Dade Behring
  
• Willy Awards Winners Announced
  
• Magic Software With Proxima
  
• ICT GROUP Reports Earnings
  
• Aspect Names Beatriz V. Infante to Succeed Founder
  
• ClientLogic Outperforms Industry Benchmark
  
• Ask Jeeves Appoints Claudio Pinkus to President