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ICT and Sprint Canada to Provide Hosted CRM Services
ICT GROUP and Sprint Canada announced their alliance to provide hosted CRM services. Millennium Care is the first client to use this joint CRM hosted service offering. The solution for Millennium Care's customer contact center consists of automatic call distribution technologies hosted by ICT Group, with CRM tools -- including Whisper Technology, skills based routing and Computer Telephony Integration -- and telecommunications services provided over Sprint Canada's infrastructure.

eProductService Drives Year-End For Metrix
Metrix eService and mobile solutions have been implemented at multiple locations of product service organizations throughout North America and Europe. Nearly a dozen new clients purchased licenses in the second half of the year and license and service revenue from existing clients also increased. Metrix's fourth quarter results showed a 40 percent growth over third quarter, with strength in the medical equipment, high-tech, and telecommunications industries.

Pegasystems Breaks New Ground
Pegasystems announced PegaRULES, its business rules technology that drives alignment across enterprises by making systems smarter and processes more responsive. PegaRULES is a business rule development and deployment engine, automating rules management for a range of business functions.

Compaq Selects MicroStrategy
MicroStrategy announced that Compaq has selected the MicroStrategy 7 business intelligence platform for inclusion in its Zero Latency Enterprise initiative. Through this alliance, Compaq's sales and professional services organizations will be trained to sell and deliver MicroStrategy 7.

Autofusion And Selectica Launch Select-A-Car
Autofusion and Selectica announced that J.D. Power Clubs has launched Select-A-Car as its online ``let me build a vehicle'' solution. Consumers are building virtual vehicles using Select-A-Car at the J.D. Power Clubs Consumer Center. Choices of makes and models, complete with available colors, packages and options are offered.

Blue Pumpkin Announced Revenues
Blue Pumpkin announced revenues for its fourth quarter and for the year ending December 31, 2000. The company's fourth quarter revenue growth increased 222% over the fourth quarter 1999 and 54% over the third quarter 2000.

Expertcity Joins Sun Developer ConnectionSM
Expertcity announced it has joined the Sun Developer ConnectionSM Program. Expertcity has demonstrated its commitment to the Sun platform through its DesktopStreaming technology's compatibility with the Solaris 8 Operating Environment.

ServiceWare Wins WebStar Service Award
ServiceWare announced it is the recipient of the WebStar Service Award from Supportgate.com. Presented at the annual SSPA San Diego Summit, the annual WebStar Service Award recognizes SSPA Member Support Centers that excel and provide superior customer service to their online customers.

Talisma Awarded 2000 Product of the Year
Talisma announced it has been awarded two "2000 Product of the Year" honors from industry publications. Communications Solutions Magazine awarded Product of the Year to the Talisma Wireless Client and Customer Interaction Solutions gave its award to Talisma Enterprise Edition.

E.piphany Appoints Roy Camblin CIO
E.piphany announced that it has appointed Roy Camblin as CIO. Mr. Camblin assumes global responsibility for IT infrastructure, purchasing, facilities and real estate. He will report directly to CEO Roger Siboni.

• SAP And Alcatel Work Together
  
• Onyx and Cognos Deliver Solution
  
• Epicor And TrustMarque Sign Alliance
  
• Cap Gemini Ernst & Young Joins Blue Martini
  
• Cambridge Chooses Vignette
  
• SpeechWorks Awarded Patent For DialogModules
  
• BroadVision Live On Evolve
  
• Apropos Reports Revenues
  
• President Of Exodus Joins Aspect Board