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Eyretel Version 6.0 of Customer Experience Management Suite
Eyretel introduces version 6.0 of its product suite. Designed to strengthen the capability of Eyretel's system, version 6.0 captures and analyzes the customer communication content, enabling businesses to identify and extract value from customer interactions. The suite includes enhanced versions of Replay Studio, QualityCall, MediaStore, Unify and eWare.

FootPrints Offers Web-Based Tool
UniPress announced that FootPrints offers a solution for companies to streamline their software development activities. FootPrints tracks, collects and stores issues and solutions in a centralized knowledge base, which can be accessed online using any standard web browser.

TeamShare Announces Open Workflow Alliance
TeamShare announced the launching of the Open Workflow Alliance, or OWA, an architecture around which integrations can be built. With the OWA, the exchange of data across department lines and through different tools can now be automated.

Antenna ServiceTools ASP Rolled Out
Antenna Software announces that it has completed the rollout of Antenna ServiceTools ASP. ServiceTools ASP is a hosted version of Antenna's enterprise Web and wireless field service management software.

One 2 One Chooses PrimeResponse
PrimeResponse announced the addition of One 2 One to their growing list of premier clients in the telecommunications arena. One 2 One has chosen PrimeResponse for its ability to help One 2 One build and manage valuable customer relationships through personalized, integrated relationship marketing initiatives.

Delano Partners With eGlobal
Delano announced a joint venture with eGlobal Technology Services to establish operations in multiple locations across Asia Pacific regions. Under the agreement, Delano is opening offices in Australia, Singapore, Hong Kong, Taiwan, Malaysia, Korea, Indonesia, China, New Zealand and Thailand.

Supportgate.com Announces WebStar Service Awards Winners
Supportgate.com announced that twelve companies were awarded the WebStar Service Awards at the annual SSPA San Diego Summit, where professionals and industry experts of the IT world met to discuss support services operational issues. The annual WebStar Service Awards are presented to recognize SSPA Member Support Centers that excel and provide superior customer service to their online customers.

Dope Wars Addicts Turn To iCommunicate
iCommunicate announced that Beermat Software, developer of the Dope Wars computer game, has implemented iCommunicate.NET for online customer support. iCommunicate.NET is now the "help button" at www.dopewars.net, the website that serves as a portal for players of Dope Wars.

eProductService Drives Year-End For Metrix
Metrix eService and mobile solutions have been implemented at multiple locations of product service organizations throughout North America and Europe. Nearly a dozen new clients purchased licenses in the second half of the year and license and service revenue from existing clients also increased. Metrix's fourth quarter results showed a 40 percent growth over third quarter, with strength in the medical equipment, high-tech, and telecommunications industries.

• eCal Joins Oracle
  
• FleetBoston Financial Selects MicroStrategy
  
• Synchrony Announces Promotion
  
• ManagedOps.com in Microsoft Program
  
• Primus Delivers To Sony Life Insurance
  
• mySAP CRM
  
• Kana to Supply Barnes & Noble.com With ERM
  
• Pleasant Company Selects Xchange
  
• Knight Frank Standardizes On Siebel
  
• Dynacast Signs Deal With Epicor