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TFS Limited Deploys ISC Irene
ISC announced that TFS Limited has deployed the Irene Online workforce management solution. TFT reported that they chose Irene Online because it provides the flexibility to help the company balance the unique complexities of scheduling multi-skilled agents with the agents' own scheduling preferences.

NCR And Netigy Team
NCR and Netigy announced an alliance to enable businesses to design and implement technology infrastructures for e-business. NCR provides capabilities in consulting, project management, product procurement, implementation and maintenance. Netigy provides technology consulting services that focus on the planning, design, implementation and measurement of infrastructures for e-business strategies.

Magic Delivers Total Service Desk Product
Magic Solutions announced Magic Total Service Desk (TSD) 7.0, the new generation of the company's service desk solution for management and deployment of Internet applications. Magic TSD 7.0 software includes business automation, customization and purchasing features that aims to provide customers with the capability to optimize customer satisfaction.

Control-F1 Agreement With UniPress
Control-F1 announced an OEM Licensing Agreement with UniPress Software. Control-F1's eSupport solution has been integrated into UniPress' product FootPrints, which is used by departments within large enterprise organizations as well as small- and medium-sized businesses, to enable helpdesk, issue tracking and project management activities.

Allied Mortgage Utilizes DesktopStreaming.com
Expertcity announced that Allied Mortgage Capital is using DesktopStreaming software and realizing immediate benefits through a reduction in call-handling time. DesktopStreaming has reduced its support-call volume by 50 percent as more of their employees go online for live help.

VIPdesk Selects iSKY
iSKY announced it has implemented a program providing infrastructure services to VIPdesk. iSKY's team of 40 customer relationship associates (CRAs) in Bend, Ore., devoted solely to the VIPdesk customer loyalty program, will assist the 60 member national network of VIPdesk local agents in providing VIPdesk's customer base with live and personalized online concierge services, such as shopping, hotel accommodations and dining reservations.

Personalization Consortium Announces Program
The Personalization Consortium issued privacy principles and a framework for developing guidelines for conducting independent, third party privacy audits. While the principles provide best practices that businesses can follow to ensure consumer confidence in their privacy policies, the auditing framework aims to establish a standard for testing businesses' actual privacy practices against these principles.

NativeMinds Joins Siebel Alliance
NativeMinds announced that it has joined the Siebel Alliance Program as a Premier Software Partner. As part of the alliance, NativeMinds will integrate its NeuroServer product suite, the application used to create and serve vReps, with Siebel eBusiness 2000.

ClientLogic Teams With Nexgenix
ClientLogic and Nexgenix announced a partnership to enable companies to create, disseminate and utilize customer intelligence throughout their customer management infrastructures. The partnership aims to empower client companies to use customer intelligence solutions to create customer-centricity and higher yielding relationships with their customers.

• InterVoice-Brite Adopts SpeechWorks
  
• Purple Signs Agreement With DSI
  
• Apropos Names Dennis Eilks VP
  
• ERC Forms Alliance With Mason & Kichar
  
• Newgen Results Names Bill Klehm As VP
  
• Rapid Performance Wins Award
  
• InterVoice-Brite Announces Division Presidents
  
• Ockham Appoints CTO