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Tacit KnowledgeMail 2.0
Tacit Knowledge Systems announced the release of KnowledgeMail 2.0. KnowledgeMail provides an automated and scalable approach to expertise discovery and exchange.

Epicor To Deliver IBM-Hosted eBusiness
Epicor announced that it would offer a line of hosted applications and services through a new relationship with IBM. The agreement will enable Epicor to host and provide support for several of its enterprise software applications, including e by Epicor, through IBM ASP hosting services.

SpeechWorks Announces Availability Of VoiceXML Interpreter
SpeechWorks announced the availability of an open source VoiceXML Interpreter, known as Open VXI, as a reference platform for developers. SpeechWorks also announced the availability of its speech links technology, which enables the interconnection of speech services. Open VXI and speech links are technologies that aim to allow developers to support browsing and linking capabilities among speech recognition services.

BroadVision Powers Dixons Stores
BroadVision announced the completion of an e-commerce project that includes the development of new websites for Currys and The Link divisions of UK-based consumer electronics retailer Dixons Stores Group. BroadVision worked closely with Infogain, the e-business integrator, and an in-house development team from DSG to complete the project.

Knowledge Impact Wins Best Of Show
Knowledge Impact won the Best of Show Award for best agent training product or service at the 11th Annual Call Center & CRM Solutions Conference & Exposition on Wednesday, January 24, 2001.

Swift Response And iCommunicate Join Forces
iCommunicate announced that Swift Response will use the iCommunicate.NET online customer service technology to enhance its support offerings. iCommunicate enables adopters of its technology to begin offering customers self-service, interactive support, case tracking, knowledge base access, and live chat.

Pioneer Standardizes On Aspect
Aspect announced that Pioneer Electronics Service has standardized on the Aspect Customer Relationship Portal to deliver blended voice and e-mail to its service agents. Pioneer expects that Aspect solutions will help reduce overall contact center costs while improving the quality of customer service.

American Medical Security Selects Pivotal
Pivotal announced that American Medical Security Group has selected Pivotal and Microsoft to power its online solution for health insurance demand chain management. AMS is implementing the Pivotal Healthcare Demand Chain Network solution suite.

• IXOS Joins Siebel
  
• Gartner Joins RedCelsius Advisory Board
  
• Kana Management Change
  
• IslandData Appoints Senior VP
  
• eLoyalty Reports Q4 Results
  
• AFFINA Names President
  
• TechTeam Selects Broadbase
  
• Magic Software Names CEO
  
• BNFL Gets Core Value From Hyperion