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FirePond To Acquire Brightware
FirePond announced the signing of an agreement to acquire Brightware. Under the terms of the agreement, FirePond will purchase Brightware for $9.0 million in cash and 3.0 million shares of its common stock. The acquisition will be accounted for as a purchase and is subject to customary closing conditions.

Telcordia Announces Contact Center Solution
Telcordia together with CosmoCom announced the Next Generation Contact Center Solution, an IP-based, customer service center solution that provides interactions with customers from any device via any network. It provides customer support services, handling customer interactions via the Web, e-mail and telephone through wireline and wireless, PSTN, IP and converged networks.

Four Experts Open The Diagonal Group
Four customer service experts have joined forces to open The Diagonal Group. The new consulting company uses business and technological solutions to help companies provide better customer service and support. Founding partners in The Diagonal Group are Joel Ramseyer, Jennifer Streitwieser, John Lessig and Chris Broome.

Bear Stearns Implementing Courion
Courion announced that Bear Stearns has selected and is implementing Courion PasswordCourier and ProfileBuilder to empower its 10,000 employees. Courion gives Bear Stearns the ability to securely manage authentication credentials and reset, change, and synchronize passwords on systems and applications via Web browser or desktop access.

Avnet Selects SalesLogix
Interact Commerce announced that Avnet has purchased SalesLogix for use in their Hall-Mark Division, in the Computer Marketing Group. In addition to using SalesLogix Sales, Avnet provides support for direct and sub-contracted customers with SalesLogix Support so problem resolution information is available to anyone who interacts with the customers outside of the support or service departments.

Cisco Introduces Contact Center Services Designation
Cisco announced a Cisco Powered Network Contact Center Services designation for companies delivering hosted services based on the Cisco customer contact software platform. The designation announced provides outsourced or managed customer contact services for enterprise customers.

Webstakes.com Deploys Delano
Delano announced that Webstakes.com has deployed Delano's e-marketing solution and campaign server to deliver targeted e-marketing messages to its database of profiles. Webstakes.com helps advertisers and marketers promote their products and services to consumers through promotion sponsorship opportunities that provide traffic, content and direct marketing technology.

Misys Uses NativeMinds
NativeMinds announced that Misys has launched a vRep to introduce its new online financial services brand, theformula. vReps are automated, online customer service agents that answer customer questions using natural language text, emulating the best in human customer service interaction. Created in conjunction with Axcess.com, the vRep will answer questions about theformula's financial services offerings and take customer registrations in preparation for the site's official Spring 2001 launch.

ePartners Launches Seminars
ePartners launched a series of CRM solution comparison seminars. The ePartners CRM Shootouts are free half-day application comparison seminars that provide senior level executives with an objective assessment of CRM solutions on the market. First quarter events begin Feb. 6, take place in more than 17 cities and include demonstrations of Great Plains/Siebel, Saleslogix, Pivotal and Onyx CRM solutions.

Brigade And Kana Form Alliance
Brigade announced it has signed an alliance with Kana. Under the terms of the agreement, Brigade and Kana will work together to offer companies an outsourced Internet customer support solution. Brigade has committed to deliver Kana as the preferred solution for their customer support services.

• GoAmerica With Siebel
  
• Accenture And SAP Team
  
• IBM To Integrate Hyperion
  
• Onyx And Microsoft Align
  
• Blue Martini And Selectica Form Alliance
  
• Robert Mondavi Using Vignette
  
• Acxiom And Protagona Expand Alliance
  
• Lobby7 And Dharma Announce Alliance