Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Xchange Delivers Suite For CRM
Xchange introduced Xchange 7, a CRM solution designed to leverage a company's CRM investments in order to synchronize company activities and help transform customer relationships into profit. Xchange 7 makes its debut at PlanetXchange, the company's annual client conference, a gathering of several hundred CRM practitioners in Orlando, Fla.

Control-F1 Goes Live With RightAnswers.com
ServiceWare announced that Control-F1 has integrated RightAnswers.com and it is now available to their customers. Control-F1 gives ServiceWare an additional distribution channel for RightAnswers.com by offering current customers the option to purchase ServiceWare's self-service knowledge base as part of their Control-F1 eSupport solution.

Magic eContact Version 2
Magic released Magic eContact Version 2. This version of Magic eContact is a functional desktop application that provides contact center agents the professional tools needed to manage customer interactions, including the ability to drive targeted marketing campaigns in rapid response to market change.

WebTelecom Announced Live Contact Service2
WebTelecom announced the launch of a communications tool. Live Contact Service2 lets businesses add voice, video, text-chat and co-browsing capabilities to their website in order to improve customer service, build site loyalty and drive increased revenues through higher shopping cart conversion rates.

Cisco Introduces Contact Center Services
Cisco Systems announced a Cisco Powered Network Contact Center Services designation for companies delivering hosted services based on the Cisco customer contact software platform. Cisco also announced that three customers - Cable & Wireless, Energis and Global Crossing - have received the designation.

Courion Releases 2 Solutions
Courion announced releases of PasswordCourier and ProfileBuilder. The solutions are aimed at support and security organizations that need to lower the cost of servicing the most common user support calls - resetting passwords and updating personal identity information.

Specialized Bicycles Using FootPrints
UniPress announced that Specialized Bicycles is using FootPrints to track and manage its internal help desk activities and expedite the process of resolving support issues. FootPrints provides Specialized with a web-based solution to automate its internal support process, enabling the company's IS department to address and resolve technical issues and questions and keep its employees focused on getting their jobs done.

Citizens Communications Selects ViryaNet
ViryaNet announced that Citizens Communications selected the company's Service Hub solution. Citizens Communications will use Service Hub to automate and optimize the activities of its field workforce and improve its delivery of customer service.

Supportgate.com Launches Viewlets Gallery
Supportgate.com announced the opening of the Viewlets Gallery to assist technical support representatives with the answers to "how to" questions using Viewlets technology. Instead of telling customers what to do, representatives can direct them to use Viewlets that show them what to do through "how to" demonstrations.

Kanawha Scales Picks Astea
Kanawha Scales & Systems (KSS) selects the ServiceAlliance eCRM solution from Astea. KSS will use ServiceAlliance to integrate and automate management of field service, help desk, service contracts, logistics, repairs, sales orders and customer billing.

ServicePower Appoints John DeCarlo
ServicePower announced that John DeCarlo has been appointed sales director, western region. DeCarlo brings more than 25 years of business systems and computer software sales experience to ServicePower.

• Banter Joins Siebel Alliance
  
• InternetSpeech Announces Partnership With Selectica
  
• NCR Reports Higher Operating Income
  
• CNT Chooses Servigistics
  
• Attenza Adds ONTRACK Systemsuite
  
• Purple Announces New Team Member
  
• BT Syncordia And Clientlogic Join Forces
  
• Broadbase Receives Product Of The Year Award