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RightNow Surpasses 1,000 Customers
RightNow announced that over 1,000 companies have selected RightNow Web, the company's Web customer service suite. RightNow added more than 600 customers during 2000. New customers include Hasbro, J.D. Power Clubs and the U.S. Postal Service.

Intrinsic With Intrinsic7
Intrinsic announced the launch of its scalable intelligent EMA solution - Intrinsic7. Intrinsic7 provides marketers with an application that enables them to plan, execute and manage communications from their desktops.

Pragmatech Acquires Salesproductivity
Pragmatech announced it has acquired Salesproductivity, a sales consultancy specializing in the creation and deployment of automated sales tools, processes, and training.

CaritaSoft To Provide CVM
CaritaSoft announced a multi-year contract with Cable Bahamas. With this solution, Cable Bahamas will now have the support in place to continue its services expansion.

Control-F1 Announces eSupport Course
Control-F1 announced that they have developed an eSupport course, in collaboration with CDI College. Control-F1 is an eSupport software solution using Internet based communication, diagnostic, system management and tools to enable support technicians to provide assisted technical support through a web browser.

Concentric To Distribute CRM Software
Concentric announced that it has entered into an agreement with Communications Service Centers (CSC) for the distribution of Palettech. Limited time exclusivity aims to enable Concentric to establish the presence of Palettech in the contact center industry before it becomes widely distributed.

Peppers And Rogers Announces Corporate Restructure
Peppers and Rogers announced that it is restructuring its operations around its core consulting business. The restructuring eliminates forty positions outside of consulting, leaving 290 employees in place.

Canadian Tire Chooses Acxiom
Acxiom announced an agreement with Canadian Tire Acceptance (CTAL) to provide the financial organization with a range of database marketing, data management and CRM services. Acxiom, will provide its Solvitur Market Management solution to help CTAL enhance its enterprise-wide customer data infrastructure.

HearMe With Cisco
HearMe announced at the Call Center and CRM Solutions conference in Dallas, TX, the interoperability of its HearMe CRM VoIP application technologies with the Cisco Systems' customer contact software platform, delivering IP-based voice capabilities to market.

• BroadVision And TIBCO Expand Alliance
  
• Bond To Head HP Program
  
• RMH Teleservices Names Scot Brunke CFO
  
• Deven Parekh Joins Xchange
  
• Cerida Embarks On Expansion Strategy
  
• Simtrex Builds Customer Base
  
• HNC Announced Financials