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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Control-F1 Launches Version 3.0
Control-F1 announced that they have released Version 3.0 of their eSupport solution. The new version is based on HTML and Java, taking advantage of the web browser technology. As a result, Version 3.0 aims to offer improved firewall compatibility and added functionality.

IXOS Utilizes DesktopStreaming.com
Expertcity announced that IXOS Software is using their software and realizing benefits. IXOS is currently using DesktopStreaming by Expertcity to offer live, remote assistance to its customers in the Americas.

Envision Telephony Launches Click2Coach.NET
Envision Telephony unveiled Click2Coach.net. Click2Coach.net is a Web site for contact centers that provides a catalogue of Web-based, contact center training and more than 65,000 titles of online training courses.

FairMarket Adds Broadbase
FairMarket and Broadbase announced the integration of Broadbase's e-marketing technology with FairMarket's suite of pricing solutions. Launched in November, the Broadbase-powered solution includes list segmentation, campaign development and management and mail delivery.

Chordiant and etc Collaborate
Chordiant and e-systems integrator, European Technology Consultants (etc), announced a partnership to market and deploy Chordiant solutions throughout Europe. Chordiant's CRM infrastructure software delivers business process automation across communications channels, including the Web, call centres, interactive digital TV, mobile devices, telephone, fax and email.

Cambridge Teams With Aspect
Aspect and Cambridge Technology Partners announced a partnership to provide companies with solutions. Together, Aspect and Cambridge will help companies automate all facets of communication, including e-mail, Web chat, instant messaging and VoIP by integrating front-office, back-office, eCommerce and media applications and allowing companies to manage them from one central contact server platform.

Quintus Named Top CRM Provider
Quintus announced it has been selected as the top CRM vendor by Cahners In-Stat Group in its recently released report ``Surrounding the Customer: Ranking Traditional Vendors of CRM Solutions.'' Quintus placed first out of thirty-eight CRM vendors profiled and ranked according to their current and future capabilities, integration and administration abilities.

eJiva Using Commerce One And PeopleSoft
eJiva has formed an eProcurement development practice. Using PeopleSoft eProcurement and Commerce One.net, eJiva streamlined the processes associated with procuring indirect goods by using web technologies, reducing maverick buying and lowering the cost for producing and approving purchase orders.

Supportgate.com Goes Into Pacific Rim
Supportgate.com announced the launch of a new Membership Program - the SSPA Pacific Rim Member Community. The Supportgate.com web portal site is a 'home' where service professionals and executives can network and mingle and The SSPA Pacific Rim will provide opportunities to support centers in Australia, New Zealand and Asia Pacific Countries.

• Marrakech Standardizes On Siebel
  
• Ariba And Vignette Form Alliance
  
• RightNow Completes More Funding
  
• TeamShare Appoints Executives
  
• TAXWARE Teams With IBM
  
• FrontRange Announces New Management Structure
  
• TeleMagic Announces TeleLink Use
  
• EDS And Archive Form Alliance