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Sage Integration With SalesLogix And Act! 2000
Sage, Interact Commerce, and ACT! announced that Sage MAS 90 and MAS 200 have been integrated with ACT! 2000 and SalesLogix in an aim to create the integration between front and back office accounting functions.

YOUcentric Strengthens Customer Service
YOUcentric announced the latest release of its product YOUrelate. YOUrelate users will benefit from functionality, namely Computer Telephony Integration (CTI). CTI enables call center agents, whether they are customer service or sales representatives, to access information from the application based on information being provided by the caller.

Support.com To Power Contrado
Support.com announced a license agreement with Contrado. The agreement lends broad technology rights to Contrado for the development of software applications via an OEM relationship between the two companies. In addition, Support.com will receive an equity position in Contrado and serve as counsel with a seat on Contrado's Board of Directors.

NetManage Instant OnWeb!
NetManage announced the availability of a new feature in the latest version of OnWeb. Called Instant OnWeb!, the new feature allows customers to make their existing IBM host business applications available to any user with a web browser.

Webtone Licenses Solution To Bank Of America
WebTone announced it has licensed its WebTone Customer Care Suite to Bank of America for the benefit of its Military Bank. Bank of America's Military Bank will leverage WebTone's CRM solution to respond to customer inquiries and address their needs over multiple delivery channels.

Chordiant Collaborates With @Business
Chordiant has selected @Business as one of its team of Chordiant integrators. Chordiant's CRM infrastructure software delivers business process automation across communications channels, including the Web, call centres, interactive digital TV, mobile devices, telephone, fax and email.

Talisma Partners With Jamcracker
Talisma announced a partnership agreement with Jamcracker. Through the partnership, Talisma will become an eCRM provider in Jamcracker's portfolio of online applications. Jamcracker customers will have the opportunity to make Talisma's eCRM solutions part of a package of hosted solutions from a range of ASP providers.

FrontRange Announces Strategy
FrontRange has announced a new strategy to make the company a mover in the delivery of CRM, service and support, and e-commerce solutions on an e-business platform for the small to medium-sized business market. FrontRange's new growth strategy positions the company to develop and deploy business solutions through a global sales, marketing and service model that intensifies the company's focus on intimate customer relationships.

ViryaNet To Showcase Service Hub
ViryaNet announced that the company will exhibit at three major industry tradeshows during the month of February. ViryaNet plans to showcase and demonstrate the latest version of its wireless workforce management solution, Service Hub 4.0, at the following shows: DistribuTECH, OSS 2001, and DCI - FFA.

TV Guide Selects MicroStrategy
TV Guide has selected MicroStrategy CRM Applications from MicroStrategy. MicroStrategy CRM Applications will allow TV Guide to gain a more detailed view of their customers by analyzing their online and offline information, which can then be used to develop marketing campaigns.

• Mercator Joins Siebel
  
• Cotelligent Teams Up With PeopleSoft
  
• Witness Launches Implementation Methodology
  
• SafeHarbor Announces New Executive VP
  
• FairMarket Adds Broadbase
  
• Online Shoppers Want Better Customer Service
  
• Selectica To Provide To Health Net
  
• ABN AMRO Customer Service Starts With eGain