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eshare Debuts NetAgent 4.10
eshare unveiled its NetAgent 4.1 suite at the Call Center/CRM Solutions 2001 convention in Dallas, Texas. The newest version of eshare's Web collaboration, chat, e-mail, and voice solution will begin immediate field tests with select customers, with plans for a general release to United States and international markets later in the year.

NEC And Quintus To Develop Contact Center
NEC America and Quintus announced an agreement to integrate Quintus' eContactSuite with CCDesign, NEC's existing multimedia contact center solution. By integrating Quintus' eCRM expertise, NEC expects that this combination will offer businesses a tool for delivering service and support to customers through multiple media types such as voice calls, e-mails and web contacts.

Eyretel Announces Version 6.0
Eyretel announced the release of version 6.0 of its product suite. Designed to strengthen the powerful capability of Eyretel's integrated system, version 6.0 improvements enhance the capture and analysis of customer communication content, enabling users to identify and extract value from key customer interactions.

iomart Announces ThinkMail
iomart Group is poised to see email become big business for the company with the imminent roll out of their secure outsourced email platform, ThinkMail. ThinkMail is an email system targeted at business and organizations handling sensitive or confidential information.

WPA Launching vRep From NativeMinds
NativeMinds announced that Western Provident Association (WPA), is launching a virtual representative, or vRep, for its Web site using NativeMinds NeuroServer technology. WPA has created a vRep named Julian to humanize online service and answer customers' most frequently asked questions.

eConvergent and eFORTIFY Form eCRM Alliance
eConvergent announced an alliance with eFORTIFY, a division of Information Management Associates. Through this partnership, eFORTIFY and eConvergent will provide companies with eCRM business solutions customized and integrated for individual organizations.

MicroStrategy Selects Sane
MicroStrategy announced the selection of NetTracker technology from Sane Solutions to power the extraction, transformation and loading of web site traffic data for MicroStrategy Web Business Analyzer. MicroStrategy Web Business Analyzer enables companies to develop an understanding of web site interactions through an interface. It performs analysis of customer behavior on web sites and is built on the MicroStrategy business intelligence platform, MicroStrategy 7.

NICE Systems Unveils NiceAdvantage
NICE Systems announced the release of NiceAdvantage, a quality management solution designed to meet the needs of contact centers that have up to 100 seats. This solution supports both CTI and non-CTI environments using a single server system.

ServiceWare Strengthens Management Team
ServiceWare announced that Michael Chaplo and Chuck Rudisill have joined the company to extend its leadership in the online customer service industry. Chaplo joins as VP of sales and marketing and Rudisill joins ServiceWare as VP of business development.

Chordiant Executive To Present The Future Of WAP In CRM
Don Morrison, executive VP of marketing and business development for Chordiant, will discuss how the WAP-enabled contact center of tomorrow will enhance customer interaction through increased personalization. He will discuss how companies integrating WAP can now offer an array of concierge services relevant to an individual's location and immediate needs.

• Northern Light Joins Oracle Portal Partner Initiative
  
• Notre Dame Teams With TeleMagic And PMI
  
• Sitel Selects Avaya
  
• Delta Air Lines Chooses Witness
  
• Silverline And Dharma Forge Partnership
  
• Banter Appoints Thomas Ream As CFO
  
• Acxiom Announces Third Quarter Results