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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Banter Releases 4.0 of RME
Banter announced the release of the Relationship Modeling Engine (RME) version 4.0. The new version of Banter's technology sets the standard for understanding, automating and responding to high volumes of online customer interactions and unstructured information flows.

NetManage Announces OnWeb 5.0
NetManage announced the general availability of OnWeb version 5.0. OnWeb is the keystone product to NetManage's portfolio of solutions that allow customers to extend their legacy information assets to support e-business processes.

SITEL Consulting Launches NAVIG@E
SITEL Consulting announced the launch of NAVIG@E. The launch of NAVIG@E emphasizes SITEL's strategy of utilizing its contact center expertise to provide solutions for the in-house contact center market.

SSPA Releases New Support Sense Booklet
The Software Support Professionals Association (SSPA) announces the release of a new SSPA Support Sense Booklet, "Work Place Violence: Prepare to Prevent". Topics range from technical issues, soft skills development and people issues to customer satisfaction, eService and eCommerce.

Chordiant Partners With Triad
Chordiant announced that the company has signed systems integrator Triad Plc as a consulting and technical partner in the implementation of Chordiant's CRM Solution. Triad has been chosen by Chordiant for its experience in integrating CRM solutions into environments, involving both web interfaces and legacy back-end systems.

1to1 Magazine Launches Innovator Awards
1to1 Magazine has announced the launch of the annual Innovator Awards to honor initiatives in CRM and one to one implementation. The award recognizes companies that have set in motion creative and effective solutions designed to get, keep, and grow customers and the technology that supports those goals.

UICI Selects MicroStrategy 7
MicroStrategy announced that UICI has selected MicroStrategy 7 for the development of UICI's actuarial analysis applications. UICI is using MicroStrategy 7 to develop pricing and claims evaluation applications that will help UICI more effectively design and determine appropriate rates for its insurance products.

Witness Introduces e-Learning Courseware
Witness Systems announced the availability of its eQuality Now Learning Series courseware catalog. The eQuality Now Learning Series is designed to help contact center managers and customer sales/service representatives (CSRs) get up-and-running more quickly with eQuality Now through 35 initial multimedia electronic learning sessions. eQuality Now, which serves as the delivery source for directing these contact center-focused courses directly to CSRs' desktops, provides learning based on CSRs' evaluation scores.

• BroadVision Powers the New Xerox.com
  
• MarketSoft Wins Customers
  
• Broadbase And KMPG Partner
  
• Finali Earns Marks From Front Range Community College
  
• Convergys Named to Forbes Platinum 400 List
  
• Be Free With NCR