Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Sideware Launches Enterprise Interaction Suite 3.0
Sideware announced the launch of its Enterprise Interaction Suite 3.0. The EIS solution is composed of modular components including: Web Collaboration, Email Management, and Computer Telephony Integration.

Netherlands Contact Center Standardizes On Aspect
Aspect announced that SNT Group is standardizing its contact center operations on the Aspect Customer Relationship Portal. SNT will use the Aspect Portal to manage customer interactions across channels of contact, including the telephone, fax, Web and e-mail.

RTA eCRM
RealTime Aide announces the release of its Personal Edition eCRM software. RealTime Aide provides messaging that allows sales people to "chat" directly with customers while they are visiting a company's web site.

Acxiom And PricewaterhouseCoopers Combine Strengths
Acxiom and PricewaterhouseCoopers have formed an alliance to help financial institutions comply with the short deadline required by privacy regulations of the Gramm-Leach-Bliley Act, while at the same time improving customer relationships and consumer trust. Acxiom and PricewaterhouseCoopers will focus on Acxiom's AbiliTec software as an enabler of privacy policies, practices and consumer preference procedures.

Cap Gemini Ernst & Young U.S. LLC and Xchange Team
Xchange and Cap Gemini Ernst & Young U.S. LLC announced an alliance to provide businesses with CRM solutions. These solutions help businesses earn increased profits from their customer base so that communications are delivered through the interaction channel most preferred by the individual customer.

Purple Announces Complement Of VARs
Purple Solutions announces the addition of three Master Distributors and five Authorized Agents to the Purple VAR family. The Master Distributors are McDonald Systems, NV Negocious Digitais, and Planintec Informatica. The Authorized Agents are ACP, Affinisys, Contactics, Globalquest, and Lane Systems.

Executive Joins SSPA Advisory Board
The Software Support Professionals Association (SSPA) announced the appointment of Patrick Saeger of Mercury Interactive to the SSPA Advisory Board. Mercury Interactive is a provider of Web performance management solutions that help e-businesses ensure a positive user experience.

EMC Selects Servigistics
Servigistics announced that EMC has selected Servigistics software to optimize inventory levels for its enterprise storage customer service operations. EMC selected Servigistics after a three-month pilot program involving use of the software in both the U.S. and Europe.

Interwoven and BroadVision To Extend Alliance
Interwoven and BroadVision announced the expansion of their alliance. Interwoven and BroadVision have signed a letter of intent to extend BroadVision's reseller agreement of TeamSite to include the Interwoven TeamSite/BroadVision Interface. Additionally, BroadVision will have the right to resell Interwoven's TeamSite/Vignette Interface.

Support.com Appoints Tony Rodoni
Support.com announced the appointment of Tony Rodoni as general manager for the company's Europe, Middle East and Africa (EMEA) region. His mission is to focus on extending Support.com's reach into Europe.

• Actuate and Siebel Fortify Commitment
  
• Advanta Business Cards Selects Davox
  
• Florida Health Plan Chooses Selectica
  
• InterVoice-Brite Helps Independence Community Bank
  
• Teloquent Capitalizes On Growth
  
• Dendrite Selected by Bristol-Myers Squibb
  
• GUS Invests In Quadstone
  
• IslandData Appoints VP