Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Vocus Launches Application For PR Industry
Vocus unveiled a wireless application allowing PR professionals to manage their public relations activities with a standard personal digital assistant device and a wireless account. The application aims to allow Vocus Public Relations users to respond to press inquiries, review all PR-related activities, as well as coordinate media campaigns.

ViryaNet Joins SyncML
ViryaNet announced that it has joined the SyncML initiative. SyncML is a cross-industry initiative formed to create a synchronization protocol that allows access to updated information with any application and device. By joining SyncML, ViryaNet hopes to offer its customers a common language for synchronizing all devices and applications.

InterVoice-Brite Provides Speech-Based Bank-By-Phone Application
InterVoice-Brite announced that it is working with a banking institution to provide a voice driven application that will enable the bank's customers in Europe to speak naturally to an automated telephone system to complete banking transactions.

Government Agencies Select RightNow
RightNow announced that more than 20 government agencies have selected RightNow Web to improve their online support operations. Among the agencies that have chosen RightNow Web are the Administration for Families and Children, the Air Reserve Personnel Center, the Bureau of Alcohol, Tobacco and Firearms, the Social Security Administration, the U.S. Postal Service, and Army Knowledge Online, the U.S. Army's intranet service.

Shopcreator Selects FootPrints
UniPress announced that Shopcreator is using FootPrints to streamline its international customer support activities. FootPrints provides Shopcreator with a web-based solution to track and manage incoming calls for customer service and technical support, featuring an online knowledge base to make information available to partners, customers and employees via any standard browser.

TeamShare Manager to Speak At SSPA Summit
John Keller, a product manager at TeamShare, is scheduled to lead a workshop at the Software Support Professionals Association (SSPA) San Diego Summit on February 7 from 8:30 a.m. to noon. The conference is designed to provide executives in the technical support industry the opportunity to meet and discuss those matters facing support services on operational, planning and certification issues.

MarketTools Selects Broadbase
Broadbase announced that MarketTools has selected Broadbase's E-Service suite to provide its customers with customer service via the Internet. MarketTools provides Web-based solutions for gathering, managing and sharing business intelligence across the corporate enterprise.

Support.com Exceeds Financial Expectations
Support.com announced financial results for its fourth quarter and year-ended December 31, 2000. The Company reported fourth quarter revenues of $7.9 million, an increase of 391% from $1.6 million reported in the comparable period a year ago and an increase of 47% from $5.4 million reported in the third quarter of 2000.

New Oracle Offering For BtoB
Oracle unveiled Oracle Transportation Exchange, the latest B2B application of the Oracle E-Business Suite. Oracle Transportation Exchange will help companies that distribute goods (shippers) and transportation providers to better communicate, collaborate and plan their transportation requirements. By moving business operations to an online model, shippers and transportation providers can reduce delivery lead times and respond to changing market conditions.

• ARC And Remedy
  
• DYMO And TeleMagic
  
• VeriFone Equips The TJX Companies
  
• iomart For IT Staff Crisis - ThinkMail
  
• Purple Announces New Member of The Board
  
• Datawatch Receives Equity Investment
  
• LivePerson Appoints Chris McQuilkin