Tuesday, January 16, 2001

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Welcome to RealMarket Today!
Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.


Today's News

Strategy.com and Thomson Financial Offering
Strategy.com and Thomson Financial Solutions announced that they are delivering financial information via web, wireless and voice. Strategy.com's new financial services, available for a free 45-day trial at www.strategy.com, include personalized earnings calendars and reports, insider alerts, commentary and peer analysis from Thomson Financial.

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SupportScape For eCRM
SupportScape announced the launch of Supportscape technology solutions for the eCRM industry. The Supportscape technology solutions utilize Internet technologies to assist e-business enterprises set up web based customer care contact centers. The solutions comprise of the eCRM software solution and a set of knowledge management solutions.



Colgate-Palmolive Chooses DesktopStreaming.com
Expertcity announced a deal with Colgate-Palmolive. Colgate-Palmolive will license DesktopStreaming by Expertcity, for internal collaboration between employees and to offer live remote assistance to its customers through its Web site.

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IBM StoreFlow
IBM announced a store management solution that connects a retailer's technology systems, from the Internet to the back office to the point-of-sale in the store. The new IBM StoreFlow aims to give retailers the ability to link their existing technology, use customer information and tap the power of the Internet to grow sales, secure customer loyalty and increase operational efficiency



Commworks Completes Implementation Of Pragmatech
Pragmatech has announced that CommWorks has completed an implementation of Pragmatech's proposal automation solution. The rollout enables CommWorks' salesforce to respond to Requests for Proposal from prospects and customers with information available on the company, its products, and services.

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Green Pasture Announces G5
Green Pasture unveils G5 for Lotus Domino.Doc at Lotusphere, the Lotus Development Corporation annual trade show in Orlando, Fla. G5 is a Web-based application that enables Domino.Doc users to manage CAD documents and their relationships to reference files, redline files, change orders, maintenance schedules and similar files from within Domino.Doc.



GWI Introduces IT Help Desk Solutions
GWI Software announced c.Support Version 8.0, a shrink wrapped version of the company's IT help desk and customer service solutions. A Lotus Notes and Domino Release 5 application only, c.Support offers support providers several new features including: A more intuitive interface, enhanced task management, enhanced Web Interface, and GWI Live Support.



Chordiant And META Group To Conduct Webcast
Chordiant and The META Group will jointly present a Webcast, sponsored by PrimeResponse. This will feature: Dr. Wolfgang Martin, Senior VP, International EMEA Application Delivery Strategies, Neil Morgan, European Marketing Director, Chordiant and Nigel Cassidy, Business Presenter, BBC Radio. The Webcast will discuss the convergence of analytical CRM, operational CRM and collaborative CRM into what META Group calls the 'CRM Ecosystem'.

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Stock Index
RealMarket 118.57 -0.54%
Stock Index: Tell me more 
Dow Jones 10,525.38 -0.79%
Nasdaq 2,626.50 -0.53%
S&P 500 1,318.55 -0.62%
Apac Cust Svc 4 5/8 +1/8
Applix Inc 3 3/4 +1/4
Apropos Tech 6 3/4 0
Ask Jeeves Inc 3 13/16 +3/4
Aspect Comms 10 1/16 -1/8
Blue Martini 11 1/2 -5/8
Broadbase Sftwr 7 1/8 -3/16
Broadvision 15 13/16 +13/16
Calico Commerce 1 5/8 +1/16
Chordiant Sftwr 4 3/8 +1 3/64
Convergys Cp 47 +5/16
Davox Corp 11 5/8 +1
Delano Tech Cp 3 +1/8
E.piphany Inc 44 39/64 -2 33/64
eGain Comms Cp 3 3/4 0
eLoyalty Corp 7 1/4 +3/16
Eshare Tech 1 5/16 0
Exchange Applc 2 3/16 +5/16
Firepond Inc 5 7/16 +3/8
HNC Software 26 9/16 -7/16
ICT Group Inc 8 1/2 -9/16
Interact Commer 8 1/8 +1/8
Interact Intell 30 3/4 +2
Interv Brite 9 +1/8
Kana Comms 12 +2 3/16
Liveperson Inc 1 1/32 +1/16
NICE 18 7/16 +3/16
Nortel 33 3/8 -11/16
Onyx Software 13 7/8 +15/16
Oracle 32 5/16 -1
Pegasystems Inc 3 15/16 +27/32
PeopleSoft 48 1/2 -2 9/16
Peregrine Sys 22 3/4 +1 1/2
Pivotal Corp 35 +3 1/8
Prime Response 2 1/8 +3/16
Primus Knowldge 7 1/16 +5/8
Quintus 2 31/32 0
Rainmaker Sys 1 7/8 -1/8
Remedy Corp 19 1/2 +1 1/2
Selectica Inc 19 5/8 +49/64
ServiceWare 1 13/16 +1/16
Siebel Systems 72 -3 1/2
Sitel Corp 2 3/4 +1/8
Support.com 14 5/8 +2 1/8
Sykes Enterpris 4 19/32 +3/32
Syntellect 4 15/32 -1/32
Teletech Hldgs 18 3/4 +5/16
Vignette Corp 14 5/16 +7/8
ViryaNet 3 1/2 0
West Teleserv 25 +1/4
Witness Systems 13 5/8 +3/4
As of close 01/15/2001
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