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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Announcing Deployment of CosmoCall Universe
CosmoCom announced the deployment of its CosmoCall Universe call center solution at ClickDotCare, a provider of Web-enabled call center services. ClickDotCare integrated the CosmoCall Universe solution into its CRM package suite, which will be implemented within ClickDotCare contact centers as well as included among their service provider offerings.

Motive Service Extended To HP
Motive announced that Motive technology is being extended to the consumer market through Hewlett-Packard Company's release of HP Instant Support on HP Pavilion home PCs. HP Instant Support automates and speeds the resolution of problems by electronically connecting users to targeted answers or experts to answer questions or solve problems.

GMT New Version of GMT Planet
GMT announced the latest version of GMT Planet-Jupiter Edition 7, the product for banking, call centers, hospitality, and other service industries. The Employee Time Center now allows employees to be involved in setting up their schedules. By using a personal employee access code, each worker can enter his or her preferred vacations as well as paid and unpaid time-off requests.

BSkyB Selects Chordiant
Chordiant announced that British Sky Broadcasting (BskyB) is investing several million dollars in its CRM software. The selection follows BSkyB's announcement in February that it would lead innovation in customer service by upgrading its customer contact facilities in Scotland with technology and processes.

Talisma Helps Road Runner
Road Runner Sports has selected Talisma to power its customer service organization. Road Runner Sports chose a Talisma eCRM solution for its feature set, deployment and the on-site training that enables its net service representatives to answer e-mail inquiries, giving customers the benefit of support and satisfaction.

Microsoft Limited Appoints eGain
eGain announced that Microsoft Limited has achieved a 10% increase in customer satisfaction and a 28% reduction in escalations to second line support at it's UK customer contact center, thanks to initiatives that include the implementation of the customer service knowledge solution, eGain Knowledge. With eGain Knowledge, Microsoft ensures that information for technical and non-technical issues is at the agent's fingertips to provide service.

NetManage SupportNow Powers Live Interactive
NetManage announced that Fire Protection Services has selected NetManage's SupportNow Enterprise Server to deliver support over the Internet. The remote management allows IT administrators to gather diagnostic information from a centralized location, decreasing the time-to-resolution for technical issues.

Peppers and Rogers Group Completes Financing Round
Peppers and Rogers Group has completed its second round of investment financing in less than a year, bringing the total capital investment to the consulting and media firm to $30 Million. External financing was received from the company's two previous investors Mohr, Davidow Ventures, and Integral Capital Partners.

Taxcite.com Selects RightNow
RightNow announced that Taxcite.com selected RightNow Web as its online customer service support system. Taxcite.com uses RightNow Web as an internal training system for staff members as well as a self-service information portal for clients seeking tax information.

FrontRange Heat Becomes Sponsor of HDI
Help Desk Institute (HDI), and FrontRange HEAT Division announced that the HEAT Division will become a Gold-level sponsor of HDI. HDI's sponsorship program allows HDI to provide membership benefits to its members, while offering sponsoring companies the opportunity for increased exposure to HDI's members via a variety of marketing opportunities.

• PeopleSoft and IBM Work Together
  
• Vignette Announces Kasper Rorsted
  
• Blue Martini To Announce Initiatives With NRF
  
• MindArrow and Onyx Sign Agreement
  
• Gillette Chooses Revenio Dialog
  
• Telepak Contracts With Convergys
  
• SITEL Wins For Customer Service
  
• iomart Appoints Director of ASP Services
  
• Provato And BroadVision Join Forces