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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

Support.com Steps Up
Support.com announced it is expanding its eSupport solution for the ISP market. The technology is designed to help ISPs accelerate broadband deployment and extend service and support offerings. Support.com also announced the addition of Comcast Online Communications, a division of Comcast Cable Communications, to its list of broadband customers.

Nortel Unveils eBusiness Solution
Nortel has launched a Wireless Field Service and Logistics solution that extends the strength of Nortel Networks eFrontOffice CRM to help make mobile field service professionals more efficient, more productive and more responsive to customers. This solution allows a field service professional to dial into the corporate web site and check the latest requests dispatched from the customer service contact center using a WAP-enabled mobile phone.

eCompany Now Adds Delano
Delano has been named a market leader in the first annual eCompany Now 'Owner's Manual', billed as the list of the best companies building business on the Web. Created in conjunction with META Group, the first annual eCompany Now 'Owner's Manual' is a guide of 61 companies and 23 technologies that are essential to making an e-business work.

InterVoice-Brite Release Of InVision
InVision 4.0 is now available. This version will allow businesses to prototype and deploy multi-media applications, such as voice portals with speech recognition, text-to-speech applications and Web interfaces.

Renovo Group To Use Sideware
Sideware announced that Renovo will implement its web-based customer service solution on the company's www.renovotech.com website. Renovo, which is an eChannel enabler for the IT market, intends to use Sideware's eCRM technology to provide online customer service for its eMarketplace for refurbished IT equipment.

Envista Chooses iCommunicate
iCommunicate announced that Envista Technologies has selected the iCommunicate.NET technology to provide online customer support for its website, www.envistatech.com. iCommunicate.NET allows Envista to access their system from multiple offices without requiring extensive software installation or complex firewall setup.

ScholarOne Selects RightNow
RightNow announced that ScholarOne has selected RightNow Web as its online support system. ScholarOne, which markets workflow applications to academia, utilizes RightNow Web to enhance the online customer experience and improve support team efficiency.

Executive From SafeHarbor Joins SSPA
The Software Support Professionals Association (SSPA) announced the appointment of George Dale of SafeHarbor to the SSPA Advisory Board. Dale is VP of Contact Center Operations at SafeHarbor and has over fifteen years in the customer service and technical support industries with companies such as CompuServe, Egghead Software and Sprynet.

NetManage Promotes Charles Mawby
NetManage has announced the promotion of Charles Mawby to VP of engineering. Mawby reports directly to Zvi Alon and is responsible for managing operations across NetManage's engineering sites.

• PeopleSoft Ships CRM Analytics
  
• Totalgaz Standardizes On Siebel
  
• Edge Wireless Selects HNC Software
  
• Calico Signs Contract With Technology Leap Holdings
  
• Keeping Kitchen Cupboards Stocked With Blue Martini
  
• Norkom Licenses Alchemist to Vhi
  
• Recognition Systems Revenue Increases