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RCN To Employ Support.com
Support.com announced that RCN has selected Support.com's eSupport suite of products to provide electronic support solutions to RCN's Internet service customers. Through eSupport, subscribers can use self-service capabilities to resolve common questions or problems without making a call to a customer service representative.

Clarify eFrontOffice 10.0 Released
Nortel Networks announced the release of Nortel Networks Clarify eFrontOffice 10.0 which extends several new features from version 9.0 to a UNIX operating platform. Nortel Networks Clarify eFrontOffice is an application suite for routing, integrating and consolidating customer interactions to help businesses acquire and maintain profitable customer relationships.

Tality Selects FootPrints
UniPress announced that Tality is using FootPrints within the company's Digital IC Design Group. The Digital IC Design Group uses FootPrints to streamline its global project management activities, accessing a web-based system to exchange information and track project issues.

Free Internet Services Available To ACT! 2000 Users
Interact Commerce and ACT! announced the availability of ACT! Internet Services. ACT! Internet Services are free to ACT! 2000 users and are comprised of the ACT! Profile Tab and ACT! Wireless service. The ACT! Wireless service enables users to view their ACT! calendar and contact information on their Wireless Web phone. The ACT! Profile Tab delivers contact specific, Internet information into ACT! based on the current contact look up.

eGain Knowledge Introduced
eGain announced the availability of eGain Knowledge. Through email, Web collaboration and phone interactions, eGain Knowledge ensures customer service regardless of communication channel. The solution can turn new agents into experts and aims to empower customers to help themselves via Web-based access, helping companies reduce overall support costs.

SSPA Creates Online Market Research Center
The Software Support Professionals Association announced the launch of the online Market Research Center. Through a Partnership with InsightExpress, Supportgate.com Community Members will be able to create their own customer satisfaction survey on the Web, target their current and potential customers, and assess their opinions in just a few hours.

Wine.com Selects Blue Pumpkin
Blue Pumpkin announced that Wine.com has selected the company's PrimeTime solution to automate workforce management and to improve service at its customer contact center. With PrimeTime, Wine.com has been able to capture call data and forecast their hiring and scheduling needs.

Opal Sky Selects MicroStrategy 7
MicroStrategy announced that Opal Sky has selected MicroStrategy 7as the business intelligence platform for the development of its CRM application, OpalSky.Travel. OpalSky.Travel is a Web-based relationship marketing system designed for the travel and hospitality industry that leverages MicroStrategy 7's reporting and analysis capabilities to provide its customers with insight into their own customers' preferences.

TECHMAR Growth Continues
TECHMAR started the New Year by announcing several B2B technology companies as new clients. Lionbridge, Red Hat, SAI Systems and Silverline have been added. TECHMAR is helping these new clients find new opportunities that can represent potential sales and new business for the future.

Sutherland Solutions Opens New Offices
The Sutherland Group announced that it has expanded its consulting sales and delivery organization with the opening of five regional North American offices. Sutherland has established five client engagement/business development offices within four regions, including the Northwest (Bellevue, WA), Southeast (Heathrow, FL), Mid-Atlantic (Washington D.C.) and Southwest (Dallas, TX and Houston, TX).

• SLP InfoWare Partners With Siebel
  
• Broadbase Receives Product Of The Year Award
  
• Ockham Partners With Nextera
  
• Tally Systems Adds French And German
  
• FirePond Names Arnim Jost VP
  
• NewChannel Promotes Alan Weisleder to CEO
  
• CosmoCom Receives $12 Million From Marconi
  
• Baobab Raises Financing