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Everdream Launches Authorized Reseller Partner Program
Everdream announced the launch of its Authorized Reseller Partner Program to expand the availability of its subscription computing solution to businesses. The channel program combines traditional purchasing solutions, through distribution partners like Ingram Micro, with revenue stream opportunities for solution providers.

Service911 Acquires BizWorks
Service911 announced that it has acquired BizWorks. The deal transfers BizWorks' products and services to Service911, enabling the company to embed an eLearning component into its eSupport infrastructure solutions. Service911 also announced that it has begun operating under the name Attenza to better reflect its expanding product and service offerings.

NativeMinds Selected By Ford
NativeMinds announced that Ford will use its Virtual Representative technology to provide improved technical and support assistance to Ford and Lincoln Mercury dealerships. Virtual Representatives, or vReps, are automated online personalities that emulate human customer service on the Internet.

DCI CRM Conference
DCI will hold its CRM Conference & Exposition at McCormick Place in Chicago FEB. 13-15, 2001. It will be co-located with DCI's eCustomer, DCI's Data Warehousing, and Mobile & Field Force Automation Conferences and Expositions.

Teleperformance Continues Growth
Teleperformance has increased the group's U.S. holdings by 11 customer contact centers containing agent workstations through its acquisition of Business Response (BRI) and MarCom Technologies. With the addition of BRI and Marcom, the Group now has 49 contact centers with workstations in the USA.

Switch and Data Facilities Chooses ViryaNet
ViryaNet announced that Switch and Data Facilities has selected ViryaNet's Service Hub platform and wireless workforce management application. Service Hub will create an environment in which Switch and Data can provide field service, intended to result in improved staff productivity and increased customer satisfaction.

HSBC Signs Up For Support From Syntellect
Syntellect announced that HSBC Holdings has signed a six-year maintenance and customer support agreement with Syntellect. For the past decade, Syntellect has been providing HSBC with Interactive Voice Response (IVR) solutions for its call centers.

Applix Fourth Quarter Revenue Outlook Positive
Applix announced that it expects to exceed its previously estimated revenue results for the fourth quarter ending December 31, 2000. The Company expects to report fourth quarter revenues between $13.5 and $14 million.

• TeleTech Growth Creates Change
  
• eshare Accepts Resignation of James Tito
  
• Apropos Wins Best Of Show
  
• BackWeb Announces Earnings Results
  
• Delano Announces Third Quarter Expectations
  
• Xchange Named One of the 12 Most Influential Companies