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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket. Please feel free to forward it to others using the form to the left. To subscribe, click here.

ViryaNet Releases Service Hub 4.0
ViryaNet announced the release of Service Hub 4.0. Service Hub 4.0 aims to provide workforce management capabilities and increased performance and scalability.

Woolrich Using LivePerson
LivePerson announces that it delivers its Chat solution to Woolrich.com. With the assistance of LivePerson's Chat technology, members of Woolrich.com's call center staff are able to address the queries and concerns of online shoppers.

I.B.I.S. To Collaborate With SBA
I.B.I.S., a Great Plains Inner Circle Member partner, has entered into an educational partnership with the United States Small Business Administration (SBA). Working together with the SBA, Great Plains and I.B.I.S. will educate business owners on how to increase their business success with e-business solutions.

Discover Turns To HNC
HNC Software announced that Discover Financial Services will implement HNC's payment card fraud detection system, Falcon, to enhance its fraud detection capabilities. Discover decided on Falcon because it offers an approach to fraud detection for the many ways Cardmembers transact business with their Discover Cards.

Accumedia Teams With Vignette
Accumedia announced a partnership with Vignette. The partnership with Vignette will allow Accumedia to help media and entertainment companies manage and distribute their digital assets. Accumedia will integrate the Vignette V/5 E-business Application Platform into the Accumedia Convergence Platform to enable entertainment and media companies to control the creation, distribution and management of their content assets as they deploy them through the Internet.

Invensys Launches CRM
Invensys announces that it is launching an independent company, Invensys CRM. The product suite itself has also been renamed Invensys CRM, and the company will launch a 4.2 version of it. The suite includes sales, marketing and customer-service applications.

Rightnow Opens Office In Germany
RightNow announced the company has expanded its sales operations by opening an office in Munich, Germany. RightNow's Munich office will focus on establishing RightNow as the Web customer service vendor of choice for German businesses.

• CosmoCom Joins Siebel
  
• BroadVision And HP Exceeds 100 Customers
  
• Quintus Names CFO
  
• Sitel Announces Expansion In Canada
  
• Hyperion Solutions Appoints CTO
  
• Remedy Appoints New Board of Director