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Castcom Launches New Version of Contact Center
Castcom is launching version 2.0 of the contact center solution, Castcom Contact. A feature is the application which combines telephony, video and chat into one contact channel, thereby aiming to increase interactivity on a company's Web site.

Cytyc Selects StayinFront
StayinFront announced that Cytyc has begun using its Visual Elk CRM solution to automate sales, marketing, and support operations. In addition, Cytyc will implement Panorama, StayinFront's data analysis and decision support software, to improve the quality of information available to both field representatives and sales management.

Blue Martini Signs Pact With Intel
Blue Martini announced it has signed an agreement with Intel to collaborate on engineering, marketing and sales activities. The companies will work together at Intel Solutions Centers to optimize the Java-architected Blue Martini Customer Interaction System for the Intel Pentium III Xeon processor as well as the upcoming Itanium processor family.

Cisco And noHold Engage in Project
noHold has started a pilot project with Cisco Systems to develop a technical support WEB tool based on noHolds DynamicDialog technology. The noHold interface allows users to ask questions or describe problems in natural language, then carries on a conversation with the user until it has enough information to present a answer.

SITEL Consulting Contracts With Newark
SITEL announced the signing of an agreement with Newark Electronics. Under the terms of this agreement, SITEL will provide CRM consulting services to assist Newark in the development of a corporate CRM model meant to streamline Newark's customer acquisition, care, and value improvement program. SITEL will help design and provide operational solutions and support for Newark as they redesign their product distribution and customer service model.

Emony Receives Investment From BackWeb
Emony announced that it will receive an investment of $1 million from BackWeb Technologies. Emony provides solutions for accelerating upgrades and updates of versionable content, such as software. BackWeb is joining the $4.3 million investment round lead by Carmel Ventures and will join the Emony Board of Directors.

Frontera Announces Partnership With BroadVision
Frontera announced an ASP partnership with BroadVision. Frontera will be a premier BroadVision Application Service Provider Partner, a program in which ASPs that meet standards build, host and manage BroadVision applications for companies.

• JetForm Joins Siebel Alliance
  
• Vignette Relationship With AV Labs
  
• USA Technologies & IBM Extend Relationship
  
• White Pajama Partners With US Interactive
  
• Sage Announces New Staff
  
• Newton Fund Managers Select Apropos
  
• enhansiv Appoints Dan Reed as VP