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Parature, Inc.
(Contact)
8000 Towers Crescent Drive, Suite 800
Vienna, VA 22182 USA
Phone: +1 703-564-7758
Parature provides on-demand customer service software enabling organizations to deliver a multi-channel experience to demanding customers.
Did You Know? Parature won a 2009 CRM Service Rising Star award from CRM magazine.
Parature is cool because they make it possible for any business to leverage the power of the Web to provide an outstanding customer experience and online support through an integrated customer service software suite.
Parature puts the customer first by helping organizations in diverse industries deliver multi-channel support so customers receive support via their preferred method.
Solution: Coremetrics implemented Parature for global "anytime" customer support empowering clients to find answers quickly via Web self-service technology beyond Monday through Friday business hours.
The Result:
Customer satisfaction improved to 90%; agent responsiveness is up to 92%; agent product knowledge grew to 91%; customer loyalty jumped to 93%
A smarter, more efficient way to serve and support your customers
On-demand customer service and support software. Parature enables organizations to better serve, support, engage with and retain their customers via the Web. Parature's on-demand software delivers a comprehensive, multi-channel way to meet the growing expectations of customers.
An integrated suite of modules to manage all support needs: Parature integrates a full customer service suite in one system to increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.
