|
|
| |
Knowlagent, Inc.
(Contact)
11800 Amberpark Drive
Suite 200
Alpharetta, GA 30009 USA
Phone: +1 (678) 356-3500
   
Knowlagent provides talent management software solutions specifically developed to meet the training, coaching, and hiring needs of call center agents.
| | Did You Know? Over 200,000 call center agents use Knowlagent every day. |
Knowlagent is cool because its solutions automate traditional call center management processes and dynamically schedule off-phone activity during agent downtime. .
Knowlagent’s solutions for training, coaching and hiring enable call centers to hire the right agents and make them better by pushing training and communications when call volumes are low.
Knowlagent in Action - Case Studies
Call Quality Improves in 30 Days for Credit Card Processor
Challenge: The company was struggling to hire and train agents while continuing to deliver on the company’s commitment to quality service.
Solution: Small, 15-minue training increments around five call quality measures that directly impact customer satisfaction were pushed to agent desktops during call volume downtime via Knowlagent Training.
The Result: After just 30 days, average improvement for the five quality areas increased 16%. And no operational metrics suffered to deliver the training.
Other case studies: Outsourcer | Financial Services | Coca-Cola Enterprises | Healthcare
Knowlagent Solutions
Better Agents = Better Results
Solutions for any size call center, outsourcer, at-home program. Easy to use and available on-demand, with low upfront costs and total cost of ownership.
Knowlagent Call Center Talent Management Software: - Training: Push training and updates to agent desktops during unscheduled downtimes.
- Coaching: Automate standard coaching processes and find time for coaching.
- Hiring: Establish a scalable process that guides decision-making for recruiters and candidates.
Differentiation
Knowlagent in the News
For more information, visit knowlagent.com.
| |
|
|
