Jacada Inc.
(Contact)
400 Perimeter Center Terrace, Suite 100
Atlanta, GA 30346 USA
Phone: +1 770-352-1300
Jacada focuses on the customer experience, designing unique solutions that add value where it matters most: at the point of contact with the customer. By making contact center agents more productive, they save time which saves money and improves the customer experience.
Did You Know? Jacada won the 2009 Consumer Service Innovation Award at the Global Telecoms Business Awards.
Jacada is a shot of adrenaline for CRM because their unified desktop and process optimization solutions help companies reduce the operational costs while improving customer satisfaction. Complete return on investment can happen in as little as 12 months after deployment.
Jacada knows how to streamline customer data in non-invasive ways by leveraging call center and industry-specific experience.
Challenge: Telefónica O2, a fast-growing mobile phone and broadband provider in the UK, struggled with system and process complexity and needed to improve operational effectiveness and reduce the cost of operations —and still lead in customer service.
Solution: O2 evaluated a variety of solutions, including CRM/BPM-oriented applications. A new CRM application would disrupt current work and require significant changes.O2 chose Jacada for their unified desktop and integration solution.
The Result: AHT reduced by 12%; 30% of call backs eliminated; enabling of real-time call handling / virtualization; need for specialized data advisors eliminated.
Video Demo Real-life examples of simplified desktop solutions with automated call flows.
Jacada® WorkSpace is a unified desktop interaction hub and optimization framework that integrates all of the critical applications and channels of communications with the customer and provides a single point of access so CSRs can most effectively complete a customer interaction.
Jacada® Fusion is a suite of solutions designed to increase agent productivity and improve the customer experience - all without requiring any modifications to existing business applications.
Comprehensive Customer Experience Solutions from Jacada
Jacada focuses solely on the customer interaction by designing unique solutions that add value when and where it matters most—at the point of contact—while reducing cost of operations, driving customer satisfaction and providing ROI within 12 months.
Jacada delivers a total solution, comprised of a consultative customer engagement methodology, award-winning products and business-savvy technical expertise.
Jacada delivers technology with a human touch by expert business analysts and solutions architects devoted to the goals of the contact center.
Rapid deployment by advisors and consultants that understand customer pains within an architecture that is flexible, scalable and adaptable for today's needs with an eye on future growth.
